Quick delivery and kept me up to date with it.

Brilliant quality items, great service, good price

All good, service as expected. Everything arrived in perfectly good order. Was low-key expecting some freebies to be honest.

Customer service was amazing. One of the items was out of stock so they emailed to offer an alternative which was great. The quality of the products are superb and do what they are meant to. I absolutely love my products. Thank you.

Excellent service, perfect products. Thank you very much.

The reccommendations service was great and made it especially easy to navigate reusable nappies get what I needed.

Ordered a few different types of reusable sanitary products and they arrived quickly. One of the items wasn’t quite right so I contacted them and they sent a replacement immediately along with a self addressed envelope to return the faulty item. Very pleased with items and would order from them again.

Fell in love with an AiO nappy, bought it and was able to pick it up even before the regular pickup time. And although it was a spur of the moment thing, I am so happy I did. Everything worked like clockwork, the nappy looks and performs great :)

I feel like I lucked out when I found the nappy lady website. What a great set up they have to encourage and inspire parents to go down the reusable nappy route. I had already decided I wouldn’t be using disposable nappies for a variety of reasons. However, I was feeling a tad overwhelmed by the sporadic information online, the seemingly absurd sky high prices quoted by articles and other sources and the apparently abundant different types/styles /materials/systems of reusable nappies that are out there. I’m pregnant with my first baby and my mum had used Terry cloths with my brother and I and was my inspo for doing this reusable nappy adventure. Then I found the nappy lady website. I watched video tutorials and video reviews through the website which lead to me filling in the online questionnaire and in under a week I had a detailed response with a tailored plan for me and my baby. Quantities, brands,materials,styles, systems all explained in a very comprehensible format. I then just had decide how much I wanted to spend and how far into my babies journey I wanted to stock up for. After using the chat system on the website, I had a few of my questions answered and was ready to order my items. Everything was in stock that I wanted and everything was packaged and delivered perfectly within a day or two of ordering. I then receive emails that all have helpful advice on using and cleaning the different types of reusable nappies. Just completely free advice to help you on your journey. I cannot imagine a better system and service. I feel so prepared and ready for the journey with my wee man and I’m so so happy I used the nappy lady services to get to this point. I will be using the nappy lady again in time when he’s grown out of what we’ve got for him but I know this will be stress free and easy because I will still have my original plan that was sent to me plus I’ll have some usable knowledge of some of the brands and systems. Thankyou all at the nappy lady!

Very happy with my purchase. I did the personalised questionnaire service and bought based off those recommendations. I also watched the 1.5hr nappy masterclass online as well as the individual videos for the nappies we were recommended. Our baby isn't here yet (due in 4 weeks) but I feel well prepared. The Nappy Lady team seem to really care and want to help, which is a massive bonus. Our parcel came promptly and well-packed.