user image

Candy Hall

08 April 2023, 22:43

  • US

The wig is not what I thought I purchased

I purchased this wig Feb 7, 2023 through PayPal I read the reviews before the purchase and now I know they were lies. I deliberately waited a few weeks before I made this review to make sure to give a honest and complete review. I have loads of photos however they will not let you post it while you are typing the review, I know why. The hair is not fully human. I have no idea what it is. It sheds so much I can take the hair that went into my sink and make another wig. When I curl it with my curling iron, the hair turns to the color "GOLD" as if it was burned. The hair separates from the lace and the main part of the unit, and you can actually see everything in terms of how the wig was constructed. I want my money back however it's passed the time to be able to do that. I'm so angry! It's disgusting how these overseas places get you for your money and continue to LIE about what you are getting. It's a pure SCAM. *****DO NOT PURCHASE THIS HAIR*****

user image

Catherine Forbes

07 April 2023, 04:17

  • US

Overall my experience was satisfactory

Overall my experience was satisfactory. Shipping was a hassle, it was delayed, so I received my order late; nevertheless, I was pleased with the product. I will be ordering from Asteria again!

user image

Sophia Marcellus

24 March 2023, 21:05

  • US

Peruvian Body Wave Bundles 24,22,20

Hair was really beautiful and soft. Can’t wait to install. You should not hesitate to buy. Definitely worth the purchase.

user image

Bee

24 March 2023, 14:45

  • GB

Not the best experience

I purchased two wigs from Asteria they arrived on time, unfortunately one of them just didn't do it for me ( I wasn't feeling it) When I contacted Asteria to arrange the return that's when the problems started. Even though their website had stated that the except free 30-day return, they made it very difficult to do. It took a couple of wks of back and forth messaging, mainly from them trying to convince me to like the wig before they gave me the information i needed to send the product back. NOT free but I wanted to be done with them so I happily paid. Although the hair was good their customer service and the way my issue was handled wasn't good. The whole thing just left me frustrated.

user image

MaDonna Samuel

01 March 2023, 17:21

  • US

Great customer service

I made a mistake during my first order and the exchange process was extremely easy. The rep stayed in communication with me and my replacement wig was everything I expected. Definitely purchasing again in the near future.

user image

Meka Palmer

27 February 2023, 09:31

  • US

Great quality wigs and wonderful service

Great quality wigs and wonderful customer service. This was my second purchase and I’m in love. Definitely good value for the money.

user image

Dominique Revander

21 February 2023, 21:35

  • US

10/10

Service was amazing and delivery was quick. Quality of hair was amazing as well. Excited to shop here again!

user image

Hannah Baker

18 February 2023, 10:53

  • US

Second purchase and very satisfied

Second purchase and very satisfied! Good hair, lace, delivery time all good.

user image

Nina Monet

16 February 2023, 12:15

  • US

The hair is wonderful.

The hair is wonderful.. the customer service is great. Fast communication .. will definitely order from here again ❤️

user image

RPP

16 February 2023, 00:44

  • US

DO NOT BUY FROM HERE

DO NOT BUY FROM HERE The hair seems beautiful but the lace is nothing more than amazon, beauty supply quality. The smell is terrible even though I have washed it. For $300, and the rave of reviews, I was super excited and expected nothing but greatness. I got nothing but foolishness. The hair mats up no matter what protective measures I take and sheds like crazy. I have been a unit/wig consumer for almost a decade at this point and when I exercised my concerns about their product, they respond with, "We only sell human hair. About the smell, before shipping out, we would wash it with shampoo and conditioner, and also would have hair care products on to keep it healthy, plus it's packed and stored in seal packaging, there may have a smell, but as clients feedback, it would go away after co-washing and air dry in a cool and ventilated place. and We understand how you feel if you have problems with your hair after using it. As we know, the wig made by lace closure/frontal and bundle. For lace closure is hand-tied product, for bundle are made by machine double weft. This production technique to avoid shedding." As If I don't know. There was no apology but excuses of what I have not done. The issue for me is the lack of accountability and the point that I have to send a picture and video of what is wrong. There was no need for me to show proof of payment when I spent $300. It is disappointing for the way the conversation has been going, they don't even recognize the fact that we are not talking about some cheap wig or $30, but $300. Do not buy from here. You are better off buying $100 or less, wigs from Amazon or Outre. After requesting my money back, they haven't responded.