We have been working with Sharon Smith at Cruise.com for all of our cruise bookings/issues for over 10 years. In all that time we have received nothing but the greatest possible, individual service. She is a joy to work with

Excellent customer service. Simple and to the point.

I've talked w/ other cruise ship companies. Cruise. Com did it best. I was impressed that they knew every cruise line better than anyone.

Just booked a cruise. We have been on several cruises with Norwegian Cruise LIne and love them. They were helpful and very knowledgeable with their information. Keeping my fingers crossed everything goes well.

The rep seemed very helpful with planning our vacation. My only concern is that I received a couple confirmations and not one was the same as the others. I do hope to get it straightened out, I'm just afraid the OBC will be decreased as in one of the confirmations. $200 on one, and only $50 on the other!

I had booked a cruise on February 26, 2015 for a 7-day excursion at the end of August 2015 out of Baltimore. For last minute financial reasons, I will not be able to go on this excursion. I tried to cancel the set cruise, but was told I would "lose my $500 deposit". Being that the excursion is a good 5 months away, why do I have to end up losing my deposit? I have done some research about "Cruise.com", and I am seeing alot of complaints from previous customers.

You gave to my wife and i a good, honest deal with great discounts and honest evaluation of our needs. Thank you

I have booked 7 cruises with cruise.com and they offer the best in customer service and incentives. Never disappointed!

Web site are user friendly. Never gave me any problems on my booking. Always find good deals

I did not have any problem booking the cruise trip, but the Web Page doesn't contain any information about your reservation. The Android App some content, but it can be better if you can review the status for your payments. It can be better if you can pay trough the app everything about your cruise. In other words, a little more control for the reservations. The cutomer support was great (Mail and phone).