these are scammers of the very worst sort When i tried without getting refund from celebrity that they booked they said to go directly to celebrity. Stay away from these mutts at all costs.

1. I booked a cruise and i paid 4000$ in full 2. No more communication from cruise.com since then, no answers to my emails, so i had to spend hours on the phone, just to find out they cannot book my cruise 3. One month later, i received no refund and no answers to my emails. Now i have to get a lawyer to get my money back. 4. Book trustfully with cruise.com. You will get no cruise and no money.

An extremely deceptive company. There are two companies with similar names cruise.com and cruises.com. My experience is with cruise.com. When you buy from cruise.com expect; You will pay a nonrefundable $500 deposit (and I mean nonrefundable), no matter what. You will not get to pick your room like you can from the cruise line. Oh, and all those benefits they advertise like free gratuities, yeah you aren't going to get those. Its better to use the cruise line or buy from a more reputable company, I would avoid this seller. I won't ever use them again.

On hold with customer service for close to two hours now. Called at 9:00 AM when they opened. Cruise was cancelled back in May and still have no information as to when my money will be returned to me.

I booked my cruise in April on the Meraviglia for Nov. 6, 2021. I went through Cruises.com because they included on board credit, the Easy package and wifi for free with my booking. When I made my final payment today, it was paid in full and I got the confirmation. They called me 5 hours later and left a voice mail saying I still owed for the extra perks I ordered. (I never ordered them, they came with the booking) Over $800 for wifi and the drink package for 2 people. After over 2 hours on hold waiting for MSC, (still don't know why they called them), and multiple untruths told by Cruises, I got nowhere. Be very aware when you book and make sure to print out what they promise. This will be my first cruise with MSC and I will never use Cruises.com again. Update: A supervisor, Tiana from Cruises.com, just called me in response to my previous post. She wanted to tell me, yet again, why they were not going to keep their promises in advertising. She stated that it was "understandably confusing" but they weren't willing to be fair and make it right for the customer in any way. How, as a business, can you admit to being wrong but unwilling to correct your mistake? You won't stay in business very long that way. Again, buyer beware and do not buy from this dishonest company!

Useless group. Did not return phone calls. Cost me money and they were rude. NEVER use this group. Terrible customer service and no protection for the customer.

We booked a cruise with Cheryl on February 18, 2021. I was careful to ask if the cruise was either canceled or if we couldn’t live with the Covid requirements what would our cancellation penalty be. She was very clear when she said that it would be $100 for each of the two state rooms if we canceled prior to July 2nd. We decided that due to the vaccination requirements we would cancel on June 18th. They have since decided that they are going to charge an additional penalty of $500 bringing the cancellation fee to $700. I do not recommend using them!!! They state the additional $500 fee was in the fine print. The facts are they lie. They are like used car salesmen, they tell you what they need to make a sale.

The phone has very very very difficult to get through.and some people answered the phone are no patiant,there is a very good sales agent her name is Starr Thomas ,Who is not working there anymore ,miss her very much!

I had a cruise booked for 2020. Of course with what was going on the cruise was canceled. I then received credit for a future trip. All is well... Now, 2021 comes along. I decided to receive a refund and not do a cruise vacation. Since they were not to sail in 2021. Cruise.com was able to process the refund. Unfortunately, Royal Caribbean changed their rules and said I missed their deadline to process the refund? Cruises.com was not informed of this deadline. Royal Caribbean changed the rules to keep peoples money. Unfortunately cruises.com was caught in the middle. Don't plan a cruise until they are actually sailing. I disputed the charge on my credit card. I am hoping they see into the fraudulent business manner from the cruise line.

DO NOT, I REPEAT, DO NOT USE. I was denied a $500 refund even though my cruise from Baltimore to Bermuda scheduled in May 2020 was canceled because of COVID19. Royal Caribbean refunded me approximately $1200, but Cruise.com would not refund their booking fee. They're dishonorable and dishonest. Don't waste your time.