The customer service rep was extremely helpful in changing the delivery time, they were courteous and responsive. The web experience is also great as a first-time user.

The flower arrangement arrived right on time, absolutely beautiful healthy flowers! Also, I loved getting a photo of the bouquet before it was delivered, thank you very much for your care and craft!

I wish the flowers would’ve come in the vase already, not the vase wrapped on the side. Also the formatting of the note was horrendous. They’re certainly not cheap, so I’m unsure if I’d order from them again for those two reasons.

thank you for delivering so quickly and safely!

Not as pictured on the website. The bouquet they sent was half he size compared to the photo on he website. I paid $172 and received a tiny bouquet that costs $20 in whole foods

I'm the Valentine's Day flower recipient. Really beautiful flowers. Fake tracking. It would have been less torturous if they'd just said "we don't track." End result was a painful, worry filled day for the sender, something I am only gleaning since the sender didn't want to inflict it on me. Worry by evening led him to share the 6 digit "tracking" number they'd given him. He believed it was real. He believed it corresponded to something taking place in reality. At first, I did too. But when I looked it up all I saw was 2-13-24 "scheduled" (marked complete) 2-14-24 "out for delivery" (marked complete) and 2-15-24 "delivered" marked complete, even though it was still Valentine's Day. Fake tracking. The New York Times on my doorstep has more accountability. The tracking is nothing but HTML. It is a Potemkin Village of tracking. By the way, when I clicked on the tracking link it immediately dumped me onto the page that has the receipt for the cost of the flowers. Classy. There is one bit of advertising that's true about these flowers. The box they came in said pithily "Emotional Content." And it was indeed: a bouquet of hope, of worry, of disappointment, sadness, anger, contrition, relief and a little bit of shame.

Flower and pricing were good. But if you could make the arrangement a bit more flexible, that would be nice. I just wanted to give you the budget, size, and color of the flowers. But your system allows only to pick from what you have. I think there is a room for the improvement. Thank you!

Customer service was very helpful and communicative which I greatly appreciated.

Quality of product. Promptness of delivery.

Delivered too late