Terrible service. AA Assured report was all good. No faults. All green ticks. As soon as I left the auction gates engine light came on and coil lights and car had very little power. AA came out to check the car and 2 days later claim was rejected. Here’s why..”EML not illuminated at the time of initial inspection- The Assured report is an accurate reflection of the vehicle at the time of inspection. In line with our terms and conditions, the identified components are not covered under the buyer guarantee scheme The condition of the vehicle has not been preserved 03 miles have been covered between claim and validation”….! 0.3 miles has been covered. What a joke. If the AA report at the auction had shown an engine light or fault I can understand not being able to make a claim because it was visible on the auction day but the pure fact it was all clear then 3 faults occurred would make me believe I had a valid claim. If you can’t claim against faults that occur then why have the report in the first place. There’s no need to claim if the cars all good.. Absolute joke.

Aston Barclay truly impressed me with their electric vehicle expertise. Their product knowledge was top-notch, making the whole process smooth and informative. I also appreciated the on-site chargers—there was no stress about finding a charger before leaving. Aston Barclay is the real deal when it comes to EVs!

I can’t believe I can’t give no stars! AA assurance an absolute waste of time, car only got less than a mile before it went bang! Couldn’t see for smoke! AA Assurance said not covered as the car was not checked under load! Absolute thieves!

Bought car with assured report and been all tick green.when we went to pick the car engine was blown and had big knocking noise and management light was on. So we decided not pick up the car and leave it in auction ,try to claim through AA after 1 months been rejected and said we are not looking to check or listen to knocking noise but only engine check light . If you want to buy car my advice not to relay on AA assured report as they not checking vehicle at all.).avoid at all cost.

I had an amazing experience with Aston Barclays in Donington Park. The customer service was outstanding, and the cars was exactly what I was looking for.” I was so pleased with the service I received from Courtney At Aston Barclay in Donington Park, she went above and beyond to help me find a car that i needed help with, I was very impressed with the quality of the Help from Courtney I received. It was exactly what I was hoping for.” As you can see, businesses that provide excellent service and products are more likely to receive five-star reviews. But it’s not always easy to achieve this level of customer satisfaction. That’s why it’s essential to respond to customers’ positive feedback and negative reviews. Courtney is very good at what she does at work, and i belive she deserves the best . and i would highly recomend to the manager to please at any point give Courtney a managers roll at some point in life. Thank you

TOTALLY USELESS UNHELPFUL INEPT STAFF IVE EVER CAME ACROSS . !!!! Numerous calls and emails remain unanswered. Don’t waste your time and money at ASTON BARCLAY AUCTIONS.

There AA report means nothing. 3 out of 3 cars purchased had engine lights on when delivered. All 3 had assured report stating no engine lights. They decline any claim made and say no lights when checked. Complete lies. Worst customer service then any other auction site. Avoid

It is now high time to save other people from getting into the trap of AB. The summary is, they don’t care. Their AA assured is UTTERLY useless. My advice: Go elsewhere and buy your car. This place is full of liars. The way the photos are taken ARE DELIBERATELY DOCTORED to deceive and trick those not in the know. Simple plain and obvious defects are not declared. Been putting up with them for long enough. Bought 3 cars and all have major problems: one has smoking engine upon delivery; one has engine misfire and one has time belt failure. All undeclared. And They didn’t care. Previous purchases before these were not without problem. ENOUGH. Good bye AB: Manheim Auctions will now get my custom. What a difference in how to do business fairly.

aa assured reports not worth the paper they are written on! aston barclay just pass the blame and say it has nothing to do with them as they are only the middle man even though the vehicle hasnt even left there site!!

Bought a car from Castle Donington Auction. On pick up, only one fob provided with no key in the fob. I asked them why they didn't provide this simple information as its obvious to them and their inspection team AA etc.. up front and hidden from a potential buyer. This additional cost of purchasing keys raised the eventual cost to a level I regret. The answer I received from them confirmed that they didn't care at all. No wonder there are so many negative comments about them.