I purchased tests from two different web sites due to complications and the instructions and procedure was much clearer on here than the other supplier

Such an excellent service..

There were no instructions to take a photo of the unused test first so I did the test first before knowing what I had to do. Luckily it accepted my photo of the box instead of the test but it would be good to include some instructions of what they need you to do.

Next day delivery, results in few minutes. Affordable price

Test was delivered within 72 hours from time of order. Plenty of email and website guidance on how to upload and follow the required procedures. Photo uploads worked a treat and result was provided with certificate within 15 minutes of uploading test result. Overall a straightforward process and would happily use nowtest again for UK entry covid testing requirements.

Organising the test was easy and was executed well. Instructions on reporting and taking the test was poor. Especially as you relied on people downloading your app - not everyone either wants to do that, or has a phone with the capacity to do it. I preferred to use my computer to upload photos, but again, you made many assumptions concerning using QR codes and ways to use your phone, rather than using photos. So I felt lost and unsupported having to do it in perhaps an old-fashioned way. However, I did receive an email back from your support quickly which helped.

I made a mistake on the test so I emailed you on the same day. You did not respond immediately so, knowing the gravity of the situation, I ordered a new test and paid again. Then you advised me that my mistake wouldn't matter and you sent me a negative test certificate. I immediately asked to you to cancel the second test as it was now not required. Had you responded to my query the same day I would not have needed to order and pay for a second test. I have asked for a refund but you have refused to give it.

Simple, worked well. Very affordable. Much better than my previous experience with Atruchecks, which cost a fortune, didn’t arrive on time, results never received and still waiting for refund. I would definitely recommend you. Thanks

Awesome and very operative support team!

I have trouble at first trying to get my head around how to send the sample to you but in the end I manage it. If it’s possible his there a easy way. Thank you.