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Kenneth Hart

10 November 2023, 08:39

  • US

Simple Process

Simple, easy process. Quick and reliable.

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Carlotta Flowers

10 November 2023, 08:04

  • US

I paid 210.00 and was promised that i…

I paid 210.00 and was promised that i will get my passport in 2 weeks but got it in 7 weeks instead. Did not get a refund back. That is unacceptable.

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customer

10 November 2023, 07:01

  • US

Exceptional service and attention to…

Exceptional service and attention to detail. Great job!

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customer

09 November 2023, 09:20

  • US

The instructions were clear and…

The instructions were clear and precise. Follow the instructions and you will have your travel documents in hand quickly. Very professional service. Thank you.

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TL

09 November 2023, 04:48

  • US

TVP does team work!

I have a wonderful experience working with John Sison and Eduard Chua. I was applying expedited US passport for my newborn. Before I decided to go with TVP, I did my research and also approached to TVP representative for any concerns and customer review comments that I saw online. They are very patient to explain each detailed question I have. I have received reply within a couple hours from CEO, Lester, Edmund, Karl, Ellen..My guess is that the whole team work together. After I paid the service and started the process, their service remains professional and "fast" to respond. They answered my phone call, text and email quickly and nicely. I eventually received the passport 5 days earlier than my purchased package - 9 days expedited passport service. Thank you TVP team. You're a great team.

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customer

09 November 2023, 04:35

  • US

Absolute great company to work with

Absolute great company to work with, fantastic customer service no hold time and will always answer the phone

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Roy M

08 November 2023, 11:44

  • US

Everyone was an absolute delight

Everyone was an absolute delight to work with. Patricia especially. Went above and beyond to make sure I was ready to go and taken care of. Couldn't be more pleased and would definitely recommend anyone on the fence about using them to do so.

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customer

08 November 2023, 04:01

  • US

Kyra was very helpful and process was…

Kyra was very helpful and process was fast

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customerDr S

08 November 2023, 01:28

  • US

Arvin was helpful in all respects

Arvin was helpful in all respects. Once Lester helped me too. Lester too provided help whenArvin was not available. I could understand the accent of Lester nbetter than that of Arvin. I did jave difficulty n comprehending everything what he says. But ultimately after hearing again all went well. Convey my thanks to Arvin and Lester.

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customer from

08 November 2023, 01:01

  • US

Poor communication and coordination

Poor communication, too many agents involved for a single application. Agents provided incorrect guidance at times. Some agents are rude