Simple Process
Simple, easy process. Quick and reliable.
I paid 210.00 and was promised that i…
I paid 210.00 and was promised that i will get my passport in 2 weeks but got it in 7 weeks instead. Did not get a refund back. That is unacceptable.
Exceptional service and attention to…
Exceptional service and attention to detail. Great job!
The instructions were clear and…
The instructions were clear and precise. Follow the instructions and you will have your travel documents in hand quickly. Very professional service. Thank you.
TVP does team work!
I have a wonderful experience working with John Sison and Eduard Chua. I was applying expedited US passport for my newborn. Before I decided to go with TVP, I did my research and also approached to TVP representative for any concerns and customer review comments that I saw online. They are very patient to explain each detailed question I have. I have received reply within a couple hours from CEO, Lester, Edmund, Karl, Ellen..My guess is that the whole team work together. After I paid the service and started the process, their service remains professional and "fast" to respond. They answered my phone call, text and email quickly and nicely. I eventually received the passport 5 days earlier than my purchased package - 9 days expedited passport service. Thank you TVP team. You're a great team.
Absolute great company to work with
Absolute great company to work with, fantastic customer service no hold time and will always answer the phone
Everyone was an absolute delight
Everyone was an absolute delight to work with. Patricia especially. Went above and beyond to make sure I was ready to go and taken care of. Couldn't be more pleased and would definitely recommend anyone on the fence about using them to do so.
Kyra was very helpful and process was…
Kyra was very helpful and process was fast
Arvin was helpful in all respects
Arvin was helpful in all respects. Once Lester helped me too. Lester too provided help whenArvin was not available. I could understand the accent of Lester nbetter than that of Arvin. I did jave difficulty n comprehending everything what he says. But ultimately after hearing again all went well. Convey my thanks to Arvin and Lester.
Poor communication and coordination
Poor communication, too many agents involved for a single application. Agents provided incorrect guidance at times. Some agents are rude