I’m just trying to figure out how to go on. I have to have different passwords/accounts for the same loan for different parts of the website? Why? I can’t get the website to send me a confirmation text or password reset email. I haven’t even started much with this company and I’m already extremely frustrated

Dividend Finance is engaging in creative math. I have sent 2 large extra payments and have asked for my extra payment to be applied toward the principle balance. If I send an extra $100.00 in my monthly payment, it goes all toward interest balance. They constantly refuse to apply any extra money toward principle balance. Dividend Finance needs to be investigated.

TundraLand used this company as their finance company when I put a new $40,000 deck on my home. The rate was in the market, and I specifically asked if there was a penalty for pre-payment, and told there is not. I doubled up my payment, and specifically called them to apply the additional payment directly toward principle. After a few extra payments of them still taking almost 1/4 out for interest, I contacted them again. This time an e-mail said, "In order for any extra payment to go into principle, it has to be applied to your account the same day as your monthly bill."

This is the worst company I have ever had the opportunity to deal with. Their loan assumptions are an absolute mess. Their Customer service and loan assumption officers don't have direct lines. No one is allowed to share information with you about the assumption, you basically get the run around every single time you call. It's unbearable. Do not get a loan with this company. They failed to qualify a buyer for a $55/month payment, who is at a 35% DTI on a 700K home purchase and has millions in assets. They are incredibly frustrating.

The website sucks!!!!!!!!!! Whoever your IT's are need to get it corrected. No one wants to spend hours doing a reset every time you open your account. All the time is this my experience. But my bathroom is great still loving it.

Where do I start, you can't get a customer service rep on the phone, their app doesn't work, their website doesn't work, forget your password?? Reset links don't work (no emails sent ever) trying to import my account to the new app, doesn't work, and not 1 person there understands what the problem is. Every app in existence saves your password, every site except theirs and then you have to call in to reset it takes hours to check your account balance. Beyond frustrating.

FRAUDULENT COMPANY DO NOT DO BUSINESS!!! THEY RUIN YOUR GOOD CREDIT!!!! Horrible customer service, they do not listen to you as customers. Do not recommend. Didn't realize when I would START GETTING CHARGED FOR THE FIRST time, BECAUSE THEY JUST START CHARGING WITHOUT PRIOR NOTICE...NO EMAIL TO LET YOU KNOW, NOTHING...so, I flagged their first and second charges as unauthorized, since to be honest, it took forever to get the solar panels to get installed, so from solar panels that's one company that you deal with in the beginning, you forget who finances your solar panels at the end, that when finally I started getting charged I didn't realize who the company was, honest mistake, tried explaining this to the company, wouldn't listen to me at all. And then they have the audacity to say they tried calling me which is absolutely not true because I would have answered, but then they say a man answered... What? So now I'm a man?! But what's weird it's that they not only lie to you about trying to contacting you, when I contacted them and the automated service asks you to press your number to find your account I pressed my phone number and the automated service couldn't find any account number associated with my phone number, so how is it that they tried calling me to try to resolve my payment issue?! So in many things they had discrepancies.

I have tried multiple times to get help and every person I talk to on the phone has a different answer. I was approved by 3 other solar companies with almost 700 credit score and for some reason this company denied me with really no reason. At first I thought it was because the deed was not in my name yet since I just bought my house. I was told that was one of the reasons so I gave them the documents needed to show the deed is in my name and now I’m still getting denied even though I was approved from 3 other companies. It would be real nice if this company could be consistent. I am now waiting on “ a letter in the mail” save your time and go somewhere else

they talk the talk to get you to sign and then walk away from any moral responsibility or federally mandatory lending practices. This is coming from a Marketing Executive from a top 10 US Regional bank. This is not how lending laws are supposed to work.

This is the absolute WORST company to borrow money from!! I had a bathroom remodel. The construction said we could do financing. Ok, cool. They run us through a couple loan companies to see who we would qualify for. Dividend ended up being the one. The construction company explained my monthly payments and we agreed okay cool. A few months to a year later, I call Dividend to see how much I have left to pay. I know it's alot, but trying to keep finances in order.... the amount they tell me is OVER my original total. What the heck?!?! Makes no sense. I have been paying monthly payments ever since I needed to start paying them. They tell me it's the interest, but doesn't go into detail. I get furious because there is no way that is legit. I hang up and just stop thinking about it. I leave it alone for about a year. I still make my monthly payments. About a year later, I just get off the phone with them. My total is STILL HIGHER than my total amount. I asked what the hell? I am furious again. What company hijacks their prices when you are making monthly payments on them? Dividend then tells me that there is 4% interest accrusing DAILY!! DO WHAT NOW? Nobody said this!! She proceeds to tell me this is what I signed up for. UM NO. Not one person from the financial institution reached out to me to explain this crap. I talked with the construction company, who has no authority to explain the finances. I would never have signed with a company who fraudently takes advantage of situations causing you to pay more than you should be paying. There is no company that I have ever signed with that causes your total to increase if you make monthly payments. I hope the IRS gets involved with them and shuts them down. They deserve to go out of business.