I placed an order for an item that does not require personalisation on the 2nd November 2020. It stated at the time, that normal items usually arrive within 2-4 working days once they have been dispatched. I have ordered from Ella Siena before and the clothes were beautiful. The reason i have given three starts this time around is because there has been no communication since the 2nd November, even after i have sent an e-mail on 16.11.2020 asking for an ETA and yet i am sent two reminder e-mails to rate my product that i haven't received yet. I appreciate this is a difficult time for all small businesses and everyone has an awful lot going on, but the lack of communication is sometimes discouraging for customers. This is by no means a reflection of the quality of the clothing Ella Siena supplies. Thanks x

I have been a customer for nearly a year now and cannot fault this amazing business ran by the kindest lady! Customer service is perfect, always receive an update on orders and the items are always beautiful!! can’t wait for more happy post 😍❤️

Hello. Hope you are safe and well. I placed an order online and just received my parcel. I thank you from within my heart. The outfits were packed so beautifully. The quality of each piece is outstanding and all the outfits are so so beautiful, even the smell of the parcel is amazing. I’m honestly blown away. Thank you so much for the chocolate. I sincerely wish you all the best. Please stay safe and take special care. Lots of love Fatima.

Absolutely gorgeous, love the twin bobble hat so much, beautifully made. My daughter looks so gorgeous in it (yes I know I’m biased but still) thank u so much will be ordering the next size up soon as I think I ordered too small but perfect for right now x

My hat arrived really quickly the quality is amazing and very soft. The package had a lovely floral smell to it with a little thank u card and small chocolate! The hat is just perfect

Great service from start to finish and clothing is beautiful.

From the moment I stumbled on Ella Siena's Instagram page and then placing the order to receiving it, I couldn't ask for a more friendly service as well as exceptionally crafted products. I will definitely be ordering from Ella Siena again!

Firstly I’d like to comment on how nicely the packaging was presented. It smelt divine and the personalised chocolates were a nice touch. The two items I purchased were as described, amazing quality and good value for money. I would definitely purchase from this small business again.

Really lovely products, I had a question about my purchase and the owner got back to me straight away with the answer. Quick delivery and the most prettiest of packaging!

We've had two personalised outfits for our baby boy from Ella Siena and both have been beautiful and a real treat - I highly recommend them, they'd make a lovely gift for a special occasion/new parents and the quality is really good.