Excellent Service

Phakamani what a lovely guy very helpful sorted the issue swiftly evenhad talk about our daughter's etc which is nice he deserves a bonus get his daughter a nice gift well done Phakamani and blessings to you and your family

New customer to the company, and had not received an energy bill in last 4 months. I called after 2months and was advised the property had an outstanding bill of £400+, I requested an invoice from the accounts dept who didnt respond and the deadline for paying the outstanding amount - without being issued a invoice - had come so I followed up on my email and then emailed the help desk. My issue was picked up by the friendly and professional Sarah W. Who not only managed to rectify my issue and remove the erroneous additions, but kept me informed of actions taking place through the process. in under an hour everything was resolved. sometimes you just need the right person to help you, Thank you SarahW!

I had a long-standing billing issue that took quite some time to be addressed. However, I appreciate that Nawaal ultimately stepped in and helped resolve the problem by updating my meter reading and generating an accurate bill. While the process was frustrating, Nawaal’s assistance in the final stage was professional and efficient.

Thank you Fezile, I have had a long time issue with my bills and wrong usage charges, have spoken to different staff without solution. The last staff I spoke with before Fezile complicated the issue more, speaking with Fezile gave me clear picture of the whole issue and he was able to clear off the wrong bills. I hope this will be a permanent solution. Fezile was brilliant in communication and patience.

I had a query with regards to an outstanding bill from Apr-Aug24, where i wasn't living at the address and my ex was with her new partner, therefore making her liable. Finally, this has been sorted, thanks to Nawaal for his help.

Ocean the call handler was very warm, friendly and helpful today, she dealt with my enquiry very efficiently.

Very efficient and kind

I spoke to Siziphiwe and she spoke nicely, and professionally. She explained the situation and advised us on what to do as the system was down at the moment.

Great experience speaking with Phakamani this morning who helped me understand my bills and updated my direct debit in accordance to my usage. He also followed up with an email offering extra reassurance which was a lovely touch. Very friendly, very knowledgeable and patient as well as very polite