KeananB was very helpful in answering what may have seen to someone else as a “silly” question but I really needed some clarification. I am grateful for his patience and kindness.

Sound advice.

Had problem submitting meter reading, contacted Helpline, spoke with advisor (Neal) who noted the problem, reassured me reading was accepted and then this was followed up with an email (Graham) confirming my account had been updated.

Graham has been really responsive and been a great support related to the energy bill.

Fezile is a very patient listener and forwarded the required information to me instantly. It is a shame that he has to answer queries that are due solely to Rebel's dysfunctional computer system. It went wrong months ago and they still haven't fixed it - appalling.

Although there are often technical issues with their app, their email service and response times are super efficient. Same day response to email and dealing with account updates.

Jaydrin was very helpful and patient and answered all my questions and concerns. I am hoping that I will continue to have positive experiences with Rebel Energy

Couldn’t be more helpful when I called. Help was instant and the service was friendly and polite

If I could leave less stars I would. I’ve had to call up Rebel every single month about my direct debit. Each time, I’m informed it’s been “set up incorrectly” and that’s it’s why it’s not worked. Which makes me think that they do NOT have the capabilities to do so, or, their incapable staff aren’t told how to do so correctly. I then paid £161 to pay off the account, which they then couldn’t locate. Which meant I was getting bills through for an overdue payment - when I’d already paid. I was advised not to pay an additional amount until they located the original payment. Now, because I’ve not been paying direct debit, I have a large amount to pay off, which I’m finding very stressful. I also asked to receive email communications rather than postal… and again. This hasn’t happened. The staff are always friendly when dealing with issues but there have just been so many now it’s absolutely outrageous, and really is unacceptable to provide such a terrible service.

I was assisted