We have had rebel energy for a few years but I have been asking for months why my bills are estimated and not read by the smart meters, Rebel said the gas smart meter is faulty and doesn't send any readings and the electric smart meter only sends the odd reading. I also phoned and emailed quiet a few times and it seems Rebel customer services is useless as when phoned one time I was told they had 2 electric meters on my account but we only have 1 which I sent a photo of. I kept asking for new smart meters and reminded them of there legal obligations but still it was estimated or I had to take a manual reading. Now I have had enough and moved my energy and Rebel have decided to block it as they have issued a estimated bill and I will not pay it until they take a accurate reading so I am missing out on cheaper energy from my new chosen supplier. If you have a choice don't use them there customer services are in India somewhere and you can't speak to anyone who can sort things out. I have tried to reply but failed so trying it this way. If your customer service is as good as you say why did you not sort the issues out with my smart meters ? every time I called your CS they said we will escalate the issue, nothing happens so I call again and your CS says it wasn't escalated, God knows how many times i called.. So every bill i had was estimated or I read myself never once was a smart meter reading was taken because they don't work and may i remind you again it is Rebel Energy legal duty to ensure they work correctly. Rebel are a waste of time and will cause you nothing but hassle.

Great and easy

Daljit was very helpful and gave me all the info I needed: very much appreciated

One thing I love with rebel is the transparency and how their customer service experience goes smoothly when I’m unsure of something. De-juan was quite helpful and made all my clarifications easy for me to understand.

Very helpful

This is my first time with the company, I must say so far the customer service is very good. Had the opponent to interact with Kelsey who was very polite and patient. She was able to set up my account in a timely manner.

I keep receiving bills in my postbox with a reference number addressed to “the occupier” of my flat. I contacted support, explaining that I am with another provider and asked them to confirm why they are sending me these bills. I also provided a copy of the letter. In response, I received a templated answer stating that they cannot proceed with my inquiry because I do not have a registered account with them. I replied, clarifying that I have never had, nor do I plan to have, an account with Rebel. I explained that this is why they cannot find my email address or other details. I also requested that they stop sending me anonymous bills. However, I received the same templated response again, stating that they cannot find my email address in their system. It seems the company is pursuing an aggressive strategy to capture market share by sending unsolicited bills to people, hoping they will feel obligated to join Rebel, thinking they have no other choice.

It was very helpful and professional. The query was understood well.

Sarah’s kindly rectified my issues very promptly which massively alleviated the stress it had caused!

Support staff at Rebel Energy are very helpful with good advice Thanks for your reply and professional service and support. Regards Jon Rice. Thank you for your email today helping me with finding the meter at my new address. Thank you for your help and support. Regards Jon Rice