At the time of typing this, their rating is already down to 2.2. I ordered a product which they damaged before sending it & I confirmed this to them at least twice. They replied to infer that I was lying, because they blamed the courier when they knew this wasn't correct. They decided what the resolve should be only & that's abhorrent too. Look anywhere else for products, but not here.

The products are fantastic but there shipping and customer care is absolutely shocking, wont go back tried to support small business but they take your money when they don't have the products in stock

Travelling from UK to Ireland so we thought we would be smart - order a months worth of food for our dog in Dublin as saves us transporting it from the UK. Package arrived damaged (we have photographs). No surprise as the tins of dog food were packaged with no protection (no bubble wrap or anything, box was too weak for the weight). Two packs of 6 tins left floating to move around. Looking at it, initially we thought the two six packs of were damaged. Later when we started to unpack the other tins, tin after tin after tin was dented (we have photographs). Despite emailing Sunday 9th advising we were leaving the property on Wednesday (12th) we are still swapping emails on the 19th. Company doesn't understand our period in Dublin was to quarantine. Left the tins in Dublin as we wouldn't travel with limited space with damaged tins. Wouldn't feed our dog with damaged tins. Company would like us to go back to Dublin, pack up 52 loose tins (in what as they are unpacked and the box sent was damaged) and then mail them back to them. Long audit trail of emails and photographs for supporting evidence. Won't be using them again and wouldn't recommend them.

Rude customer service from Megan. I am missing 99% of my order and have been met with attitude. I was a repeat customer but this will be my last order. Awful company.

I've been a long term customer with Pet Connection for many years and have always had a positive experience with them. Post Brexit I had quite a long delay with one of my orders but their customer service was excellent in keeping me informed of their supply issues and when I could expect my order to arrive. Those post Brexit issues seem to have been sorted now as no issues with my latest order. Will definitely continue shopping with them.

First time ordering directly through them and definitely the last. Customer service is absolutely none existant, had a problem and used Facebook messenger only for them to read and rudely ignore. It's taken well over a week to find out that my order has been sent. Initially found them through Amazon and found that if ordered via Amazon they're extremely quick, order through their own website and they can't be bothered to keep the customer informed and delivery will take longer than claimed. They have definitely lost a customer in me....il go elsewhere in the future. Beyond atrocious. If you want a quick order with excellent service then go elsewhere. ***Update**** Order eventually arrived with items missing. Messaged twice and was completely ignored by this awful company, Checked my bank account and received a refund for items missing. No communication at all

I would not but from this company. I ordered a 4 once bottle of Bio-Groom ear treatment for my cat. They sent me a one once bottle. I emailed them of there mistake and they are making no effort what so ever on correcting there mistake and sending me my correct order.

Majority of orders have been correct but occasionally products are sent out of date

Very efficient and honest to deal with. Unfortunately I had to send some items back but my refund was processed immediately. 5 stars

Always efficient and friendly service. Highly recommended.