I spoke with Sam from the account retention team, and she went above and beyond to address my concerns. She listened carefully, explored every option, and even offered a reduction to help keep my account. Unfortunately, due to financial constraints, I couldn’t stay with the company, but her professionalism and kindness made a tough decision much easier. She truly made me feel valued as a customer. Thank you, Sam, for your patience, empathy, and exceptional service! We will definitely use McQueen's Dairy in future.

The products are good but despite leaving an instruction for items to be left in my delivery box they haven't now with torrential rain my eggs and yoghurts are falling all over the place due to the packaging being ruined and it makes me question whether the goods themselves are spoiled. Then try to cancel because it's not worth the hassle , well you can't just remove everything from your order and there does not appear to be anyway to just close the account unless you phone. As good as the product is if it can't be left in a secure, dry place which is blatantly obvious it's not worth it.

Received my very first order from McQueens Dairies, which was Chocolate Milk, Orange, and Yoghurts, but was disappointed to find it not chilly. Why was it not chilly? Delivery day was stated to be Fridays before 7am. My first order arrived at 22:41 Thursday night (time stamped on my Ring doorbell - which shows a very opposite experience to the promotional video ads McQueens Dairies put out), therefore was on the doorstep for almost 7 hours. The Milk order starts next "Tuesday", so I'll refrain from giving a 1 star review for the time being.

I had a knock on my door last week about milk being delivered that was fresh and I really wanted to try it as I wanted to support locally rather than supermarkets and I have just moved to the area with my little ones. I’m a single parent and struggle to get out shopping at points due to my eldest son’s disabilities. My eldest son loves milk and I was literally was so grateful when the milk turned up tonight as I’m not joking - we had just run out of milk! The delivery came bang on time too which I’m extremely grateful for. I cannot fault the milk or the service and I’m glad we will be supporting locally! ❤️ thank you ❤️

Great company. Reliable delivery. Vitamin D milk is a great addition.

McQueens Dairies have been delivering our milk for just over 2 months and the service is faultless. I passed on specific delivery instructions and nothing was a problem. I also like that they tuck the milk in on top doorstep so easier to get to and keeps out of the rain a bit. Customer service is excellent and I like the online feature that I can set holiday dates so they know not to deliver. They even had a plan in place to cover the Christmas holidays and kept me updated. Would absolutely recommend them :)

Your firm and employee,s are Second too none.They alway,s leave our milk and eggs in a safe place delivered nice and early.

Week 1 was great, orders arrived. Week 2 and no delivery. Not a great start. Woke up, no milk or eggs, with kids to feed before school we thought getting it delivered would be great. We wanted to help support locally too. Turns out if you wanted products guaranteed, perhaps go the supermarket. They refunded the missed delivery, but what it is about is the fact of the huge inconvenience this morning and we were only into our second week. Next delivery wouldn't have been til Monday. This is about trust. I trust you to deliver...you didn't. Sadly I won't have trust in you in the future.

I have been receiving your milk amd milkshakes got nearly 3 months now and I can say the service is amazing and my kids adore the milkshakes. Thankyoi for your service and your products

Been getting milk from them for over 2 years. No problem with delivery, customer service is great. Highly recommend.