Stephen Crow & Caroline Gardiner both excellent

Completion went as planned.

DO NOT GO THROUGH DIRECTION LAW. They messed up our billing when moving multiple times. We were the ones who needed to check all charges were added on correctly. At one point they were going to charge us £65,000 -when we were going through Help to Buy?! Our real figure should have been around £2000. When we noticed we were being charged again for a third party company called ‘WeMove’ they advised we should pay it and then query later otherwise it would slow things down. As we wanted to prevent any further delays with our move we have paid £350 twice. As expected, now we are moved in we are getting ignored and losing hope we will get this money back. We are owed roughly £750 in over payments. They also charged us £100 for ‘gift money’ when my partners parents put £3000 into our account to help us with the extreme cost of moving. This is something I’ve never heard anyone be charged for before.

Very responsive, the person handling my case, Emily, was very informative and they made short work of the bits and pieces that needed doing and got it through a deadline very nicely while explaining what they needed from me. Yeah positive experience and good stuff.

Direction Law were amazing. They were very helpful and informative without being overbearing.

I received frequent updates by email and text which made the process less stressful. I’d definitely recommend DirectionLaw to others

Amazing experience from start to finish with the Newbuild Shared Ownership department. They provided consistent updates and answered any questions that we had.

We couldn’t ask for anymore help from Amina. Our house was delayed a lot longer than expected and Amina was there to reassure us every step of the way. She was very responsive and reliable and I highly recommend her. Her knowledge is amazing and she explained things through in great detail if we had any questions or issues which we needed addressing. Amina thank you for all your help in our new home journey, your amazing!!!!

Great service and communications!

Always available to answer any questions that I had via email.