So. Very. Confused. Bought a pair of boots on the website - Got an email from 'Frog Island Sports' - not Polimil... Expected delivery between 3-5 days (as it said).. It's now 8 days later. But just had an email from DPD but about a delivery from 'Hockey Factory Shop'... saying that my delivery will arrive on Monday 20th. Don't think this is particularly helpful to customers! Maybe a good idea to have one outward facing brand?!

International buyer here(Canada). The reviews on this site gave me pause as Polimil had a number of recent bad reviews. I decided to fire off an email to them to see what the issues were (and knowing sometimes dissatisfied customers have a tendency to over react). My email was responded to in under 24 hours. They not only expertly answered the questions I had about Lowa boots but also about the previous communication issues they were having. I've sent a few emails back and forth regarding my intended purchase and all emails were responded to quite quickly. I went ahead and made a $300 purchase from them and will be doing so again in the future for a second pair. Confident sending my friends and peers to their site as well.

Ordered items on express delivery. The items have not arrived. No contact from company and the phone lines closed during customer service hours. This is an update.. I did manage to contact customer services after 10 am and a refund was agreed. I received two emails offering an apology and a discount for future orders. The refund was applied within 24 hrs. The site will be updated to give the times when customers can call. This case seems to be one of missed communications.. I didn't receive an email stating that items were out of stock, I couldn't reach the company when I called and an earlier email from me was not responded to. But all the right steps have been taken to correct this now.

I am surprised credit card companies are still processing transactions for Polmil.co.uk. Polmil.co.uk simply takes your money, and forgets all about you, emails are left unanswered and a telephone number that runs a recording telling you they are closed. Avoid at all cost, you have been warned. My next stop is calling my credit card company to report Polmil.co.uk as an online fraud.

I placed an order in August they were quick to take my money but have failed to send the goods despite it now being September. They refuse to respond to any attempts to contact them via email when you try and phone them the phone is not answered even within the limited hours they are supposed to operate.

Utterly useless. Bought some Medium gloves which were nearer XXXS and tried to exchange them for a different size; forget it. They'll completely ignore you for weeks if not forever!? So off to my credit card company I go!

Ordered a pair of Oakley sun gigs on July 30th, and never received an email confirmation, waited a few days and phoned customer service (got the number from a website that wasn't polimil, as their website was email only) was told that an email had been sent telling me of a few days delay, the email wasn't sent ( spam also checked) and now 2 weeks on guess what? No sun gigs, no email, no explanation, holding my breath as we speak......

Excellent service from start to finish. As an ex-forces veteran, i wish i had of found out about polimil when i was serving! Cracking bit of kit, swift delivery, good packaging. Will definately use again and so will my friends & family. I am constantly spreading the good news. Polimil has loads of good kit. They will kit out my camping expeds for sure!

Ordered a set of Oakley ballistic glasses Monday night. They arrived on my doorstep Thursday morning. In Denmark. And at a very competitive price even compared to US web prices according to my investigation. Star No. 5 is for that last bit of perfection. Apparently government advice suggest I should note I am participating in a prize draw at Polimil.

A batch of individually printed t shirts ordered with the help of Andy, who was extremely helpful and flexible during the design process. The order was then split for a number of delivery locations and sent out by Polimil free of charge. I don't imagine many companies offering that level of service. I have worn and washed my t shirt numerous times and I have no issue with the quality. I'd be happy to use Polimil again.