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Marjo R

03 January 2023, 21:42

  • FI

Bad customer service is bad, once again

Straight up stole my money, no response and help from customer service. I paid straight from my bank account as I was happy to see that as an option. Hahah how dumb was I for that. (Always always always use a credit card or Paypal.) The site got completely stuck mid payment, the money was taken from my bank account and Swanson sent me automatic message saying that my order wasn't finished. I immediately contacted customer service on 30th and again on jan 2nd, still no response (they promise to respond in 24hrs after contacting them - fat chance). I had screen shots of this payment to them and everything, apparently their reputation doesn't really matter and they want me and others to let their transaction providers know they are here actively stealing money and not returning it. I can absolutely not recommend their services even though they have some not so common supplements - just pay the extra money and get them elsewhere. Also the website is just ass. No info what so ever anywhere. Probably working from someone's mom's basement as a side hustle. EDIT: well LOL!!! As I was waiting for this review to go through I contacted Swanson USA to get some help, I sent them an email. Literally minutes went by after the email and I got another email from the transaction company that I will be refunded... But still no response from Swanson Europe. The one star remains. I have no clue if contacting the headquarters did the trick but that sure was funny

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Besviken kund

22 December 2022, 16:11

  • SE

Lousy customer service!

The products I have been ordering for the past two years are constantly out of stock. I have mailed their customer service on two occasions and not received an answer. Just like a customer above mentioned, they pull out the "offensive" card when someone gets frustrated by their lousy customer service. I have decided to try and find the products from somewhere else.

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Phil S

03 December 2022, 02:25

  • DE

Kein Support - keine Rückzahlung

Kurz nach der Bestellung storniert, da noch etwas gefehlt hat. Stornierung wurde durch den Support bestätigt, mit dem Hinweis das ich das Geld komplett zurück erhalte. Danach eine zweite Bestellung gemacht. Nun beide Bestellung erhalten und beide Bestellungen bezahlt, keine Antwort auf Anfragen. Keinerlei Anstalten das ich mein Geld wiederbekomme.

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Jette Ørsted

08 October 2022, 00:59

  • DK

Super hurtig bestilling og levering 😊…

Super hurtig bestilling og levering 😊 (leveringstid ca 1 døgn) 👍

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Kay Glombitza

03 October 2022, 23:21

  • DE

Nie wieder!

Meine bestellten Vitamine sind nur noch zwei Monate haltbar. Auf Nachfrage wird einem Hilfe versprochen, dann hört man nie mehr etwas. Nie wieder!

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Mickey Vellejus

26 July 2022, 23:02

  • DK

Super hurtig levering lige til døren og…

Super hurtig levering lige til døren og fik lige det jeg bestilte til langt under prisen af hvad det koster i Danmark

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Charlotte Olsen

15 July 2022, 02:21

  • DK

Venlig service og hjælp til at få…

Venlig service og hjælp til at få manglende produkt med i samme sending uden ekstra omkostningen . Tusinde tak

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Per

12 July 2022, 17:44

  • US

Top quality products

Top quality products. 2-3 delivery time in Europe. No complaints

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Minou

08 July 2022, 23:18

  • DK

Verified

Positivt overrasket 🫠

Jeg ledte efter gode og sikre Melatonin produkter. (De går jo under vitaminer i andre lande bare ikke her i Danmark, plus vi skal betale mere for dem fordi de er receptpligtige) 🫥 Swanson laver dem også som dual realese, hvilket er helt perfekt sammensat med en’ der virker nu og her. 🌙 Økonomisk uden at gå ned på kvalitet🤗 Men tilbage til Swanson Europe Team✨ De overraskede mig så meget, fik levering indenfor 24 timer til egen dør (bor i hus) ! Kundeservice svare også hurtigt, hvis man har et spørgsmål. Jeg kan kun anbefale deres forretning, og de bruger paypal til betaling som er en ekstra sikkerhed for os kunder 😊

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Trine Troelsen

08 July 2022, 04:48

  • DK

Perfekt

Varen blev leveret på kun 24 timer, så det var virkelig god service. Jeg var lidt skeptisk inden jeg bestilte, da det kommer fra udlandet. Men alt gik nemt og uden problemer.