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YY

08 April 2022, 16:08

  • NL

Delayed shipments with a lot of problems!

I ordered from this company and my Package disappeared it got delivered to some weird big company that has my Parcel either Swanson didn’t put the necessary documents while shipping or they are deceiving customers , they are not responding to my mails and YES I ordered from EU Swanson DHL Told me that the package got to Farfetch. Edit: I received my second parcel they responded after 3-4 workdays it’s still too much waiting time for me to be honest. Though I would still buy their products if necessary because they are the only one selling high dosed Lithium Orotate so that’s a + . I’d have a reshipment if possible for free atleast make it worth my waiting time :) Edit 2: DHL team did find the parcel after a case was opened so everything seems to be good. I asked kindly to Swanson Health if they can offer a Discount coupon so atleast me as a customer can enjoy the products on the website because of this awful delay. The shipping cost refund is not even necessary if you just hand me out a in-Store coupon code so you’d keep a Customer around you. Best regards. PS: Just be aware of your parcel and always keep an eye on the tracking if it gets shipped to a big company I’d say your parcel will get lost and not even DHL could help. Upping the stars to 3 Edit 3: received refund for the shipping costs! So far so good giving 4 stars.

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Kristiina

21 February 2022, 20:39

  • FI

Super good and quick customer service

Super good and quick customer service! Absolutely worth 5 stars

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Cristian Curtis

16 February 2022, 18:07

  • IT

Super good customer service that…

Super good customer service that deserves 5 stars.

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Ma

31 January 2022, 18:10

  • SE

Excellent!

Excellent! I orderd on a friday and on monday i got my delivery. I live in Sweden and just as stated on their homepage, there was no extra customs fee or any problems at all. Super fast delivery on time. Good prices on both products and shipping.

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Rita

18 January 2022, 19:46

  • IE

Good stuff

Good stuff, fast delivery, thank you!!

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Charlotte Hansen

05 January 2022, 20:52

  • DK

Fine products

Fine products - and many to choose from. Extremely fast delivery. Answers emails very fast. Shopped here many times and will continue to do so.

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Mathew Johnson

04 January 2022, 23:32

  • GB

Absolutely appalling service

Absolutely appalling service. I tried to order products but their website would not accept my address as it was supposedly too long! I order stuff online all the time and never experienced this problem with ANY other seller. The customer service kept telling me to shorten my address!?!? WFT! It is what it is! They also told me that DHL only accept 17 characters per address field - this is a lie as I checked with DHL! They clearly just have a sub standard website and are a seperate entity to Swanson.com, who just confirmed that Swanson Europe are only a distributor! When I said how ridiculous it was they told me I was being offensive!?!? Terrible service and clearly a case of "computer says no" with no ability to engage brain!

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Mahboobeh Akbari

30 December 2021, 16:56

  • DK

Den bedste service EVER

Den bedste service EVER. Varen blev leveret i løbet af 24 timer. Tusind tusind tak

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Gianni Dario

29 December 2021, 20:03

  • BE

Great service

Great service, great products , ontime deliveries.

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tony schön

29 December 2021, 16:21

  • SE

Good quality products

Good quality products ! Good value for money ! Extremely fast delivery ! Highly recomendable ! Will be a returning custumer !