Verified
Bait + Switch is the cherry on top
I never write reviews, so buckle up. TL;DR: DO NOT USE THIS COMPANY Horrific experience, start to finish. I'm first quoted $200 for "door-to-door" service (pick up / drop off) and sign a contract for this stated rate followed by a $100 deposit. An hour later, I'm told the rate is now $300 , "99% of the time we are able to honor the quote but right now we can't because of driver scarcity." I neglected to read other reviews prior to booking with this company which was a mistake on my end as this flavor of bait and switch is their modus operandi. BUT WAIT THERE'S MORE: Ok, well I need the car transported ASAP, so I reluctantly agree to the new rate. Not much else I can do on such short notice. Seems to be the case for everyone. For some reason the contact coordinating the pick up and drop off on behalf of US Car-Go Freight, Amy Hill, decides to offer the tow to two different companies without my knowledge. The first company doesn't reach out but intends to pick-up the vehicle today, while drop-off can't happen until tomorrow. This is the company Amy shares with me. Again, they never reached out to me. Amy never shared their intention of picking up the car today, so I'm completely in the dark. A different, second company DOES reach out to me and is adamant they will be picking up the car tomorrow (which is what I had preferred). This second company calls the garage where the vehicle is located to let them know they'll be picking it up, while the first company just shows up to the garage ready to pick up the vehicle completely unannounced. I get a confused call from my contact at the garage asking who this company is, as he just got off the phone with company number two. I obviously hadn't heard from them either and was unaware of their plans to pick up the car today. Queue an absolute cluster that I'm left to figure out: Why on earth would you offer the tow to two companies and not tell me? Why too are you pushing so hard for the car to be picked up today when it can't be delivered / dropped off until tomorrow? I'm just supposed release my (expensive) car to a random tow company who will take it overnight to an undisclosed location? This part makes zero sense to me. The car, for reference, is a 1979 Ford Bronco. She is beauty, she is grace, and she deserves a tow truck driver that understands enough English to know how to put the damn car in gear when he's trying to back it off the trailer. 4 times I told him what to do, 4 times he jammed and sputtered. Start to finish, this was an absolute masterclass in how to earn a 1 star review on Google. I will never use this company, strongly encourage anyone reading this to NEVER use this company, and will have to assume you are illiterate if you choose not to heed this advice. My assumption for their ruined but continued existence is (1) Customers are far and away one-time only (who would ever use this company twice?) (2) Damages are too small to pursue meaningful criminal or civil damages (not worth the headache) (3) Laws vary by state (which is convenient for an intranational shipping company) (4) The legal criteria for a true bait and switch are just strict enough to buoy this god awful excuse of a transportation company Car-Go Freight, find god.
Verified
Best company !!!
I'd highly recommend them to ship your vehicle, they are reliable, respectful and know what they are doing. So if you have a vehicle that needs to be shipped give them a call. Super fast delivery and great customer service. Very nice people excellent at hauling vehicles. Most affordable pricing of all companies we looked at. Will definitely use this company again. Thanks
Verified
Car moved with ease same day!!!
Within minutes I was inundated with quotes. I called Samantha as her quote was the best and he had a driver to me within minutes. The driver helped jump the car and got it from A to B without issue. I highly recommend this company and will do business again.
Verified
All good!
I had an exceptional experience with US Car-Go Freight! Ben went above and beyond—he was incredibly responsive, professional, and helpful throughout the entire process. Their pricing was not only fair but also highly competitive. From start to finish, everything went perfectly, and I couldn't be happier with the service. I highly recommend US Car-Go Freight to anyone looking for reliable and stress-free transport!
Verified
Cross country transfer for two vehicles
This company is outstanding!! The real quote from the beginning (not a low one to grab your business), on time, flawless service and communication that’s hard to find anymore. Finally a company with integrity, what a pleasure doing business with them.
Verified
Best of the Best
Adam was extremely helpful in handling recent transportation for a classic car. I got it as a gift for my wife and him and the team were able to get it picked up and moved quickly getting it to me in less than three business days after first connecting. Car was in perfect condition and they took great care of it, and me. Would highly recommend to anyone looking for vehicle transportation.
Verified
Auto Transport
I am delighted I used this company to transport my car. Their rep , Luke Harry, provided me with excellent service and advice. I had no issues whatsoever.
Verified
SATISFIED
Second time using this company thanks for your service. Price hasn't changed ,driver was polite and fast. PETER kept me informed all the time . Will use again and recommend.
Verified
Transportation
I recently had the pleasure of using US CARGO Freight's service, and I couldn't be more impressed! From the moment I booked, everything was seamless. AMY HILL was incredibly professional, punctual, and made sure I felt comfortable throughout the entire journey. The vehicle was spotless and well-maintained, ensuring a smooth and pleasant ride. AMY went above and beyond to accommodate my schedule and even offered helpful tips about the area. I truly appreciated his attention to detail and excellent customer service. I highly recommend US CARGO Freight to anyone looking for a reliable, stress-free experience!
Verified
Job well done
Being separated from my car is a nervous ordeal. Steve communicated well and answered all my questions. Their reasonable price was a bonus. I received my car in one piece, thanks again.