I bought an full eternity ring a few years ago which is beautiful. Unfortunately when I was moving a box my hand and ring was crushed . I contacted the help desk and they talked me through the process with a quote to repair and how to send it back . Within days it was returned to me like brand new , in a lovely box .

Ordered the princess cut 1caret gold band to replace an engagement ring that had been damaged cannot believe how close this is to the real thing and probably better looking stone than we could afford in diamond also realy quick and imformed delivery, Thank you.

My review is for the customer service I received from Louise then Ellie in her absence as the ring I ordered did not meet my expectations. Louise has very good communication skills and responded to every email within a really good timescale. Ellie took over communicate at the returns stage as Louise was on AL at that time and although our communication time was brief, I found her to be polite and professional. Her support with my return was very much appreciated as it wasn't a straight forward return.

Amazing! Such good communication, helpful at every stage. Had an engagement ring bespoke designed and made and I couldn’t be happier. Ellie was a star at answering all my questions quickly and I couldn’t thank them enough, great value for money. Will be getting our wedding bands from here as soon as we are ready. 100/10 ⭐️⭐️⭐️⭐️⭐️

Ordered and received my ring within a few days, it was beautifully presented and stunning but the stone I chose had a green tint which did not sit well with my eternity ring. Called and spoke with Steve who said no problem, send it back and he would upgrade the stone at a minimal cost. This was all done within 7 days. I was kept updated on the progress and I am absolutely delighted with both my ring and the service I received. Will definitely recommend to friends and family.

Absolutely perfect service. Ellie was super helpful, she understood my particular requirements, gave me options to consider, and helped me pick the perfect eternity ring. As for the ring itself, it is flawless (pun intended), exactly as I'd envisaged. To add, the case it came in is superb. Very stylish and elegant. Thank you!

It was a total pleasure to deal with these guys. Lots of great advice when choosing the correct stone and the service was brilliant. My wife couldn't be happier with her ring. Ellie was brilliant over chat and email. Thank you so much.

Ordered an engagement ring 3 weeks ago (15 working days) and it arrived just as they said it was. Sent an email after 2 weeks just to get an update, got a reply almost straight away with news on the ring. And then a few days later received a tracking number for next day delivery. The ring is stunning, emerald cut, excellent cut, 2ct vvs1, colour grade D. Fits perfectly and the band itself is flawless. I recommend buying from here as communication was great (received enthusiastic responses when emailing) and the packaging is spot on too. Wasn't expecting it.

I emailed this company asking for help and prices to fit a new stone, I got a reply within 24hrs from a very helpful lady called Louise, she was very helpful, nd emailed me the price, and what they would do once they received the ring once I posted it I got another email stating they received it and it was going to get repaired checked nd cleaned, I would say from me sending and getting back took about 3 days if that, I was very impressed with the service and I would definitely use them again

Absolutely beautiful rings - I am delighted!