I received a faulty scalp massager (OpuScalp Viva) and received no response from the customer care team when I reached out for help :(

I received very fast and have used it for awhile now and I love it. It works amazingly.

Great product, well packaged and issued quickly.

I never received my package. I emailed twice and no one has answered me. So disappointed!

I'm from Switzerland and because I've seen the ads all over Instagram, I thought I'd give it a try. So I ordered the Scalp care Massager with red light. At first everything was fine, I got an email that my package was on its way. But then they wrote to me that it had been delivered, but I never got anything, so I wrote to them. They never gave me a reply. I wrote at least 4 times but they don't care. So people be careful. Don't buy everything you see on Instagram, it's a scam. Even though I thought Instagram will control the scammers....plus it‘s pretty expensive for that you risk to not get it🤦🏻‍♀️

Bought and received the Scalp Care Massager with Red light therapy at the beginning of May. It doesn't turn on and doesn't charge. Have been trying to contact customer service for a month and am being completely ignored.

Service is wonderful, it is so relaxing and easy to use. It made my scalp massage so smooth and comfortable

Less than half of the prongs do not even disperse oil. And I have to use force to get the oil out of the working prongs...therefore feeling like I'm scraping my scalp. The whole business of only being able to return this if it is unused, leaves no room for a customer to actually return a product that is faulty (one can only find this out from USING IT). I wasted the money I used on buying this.

The oil canister is useless. It releases the oil so slowly that if you really wanted to use all the oil it would take over an hour, Easier just to put oil on your hair with your hands. I contacted customer service for a return but heard nothing back. Totally useless

The item stopped working after one use. It is not charging or massaging. Wrote already 3 emails on the email provided and no answer!! Do not buy!!!