This would have been the 2nd time I would have used MPW. The 1st time I used them I had no hassle whatsoever, this time however it was an absolute joke. Paid deposit and continued to make regular payments as agreed (paid extra when I was able to in order to be fitted a bit earlier) when the pre fitting balance was paid in September this year I contacted the company to arrange a fitting date only for it to be cancelled the day before it was due to be fitted (laminate) The same thing happened another few times and when it reached December I’d had enough! (Bear in mind I had lifted my flooring in September prior to the initial fitting appointment) I received an email stating that I would be entitled to a refund but when I messaged them on fb to ask for the refund to be processed I was asked if I knew there refund policy! (Alarm bells at this point and £540 out of pocket) I went to the bank and explained the situation and showed them the proof I had. luckily enough I was refunded the amount I had paid and managed to get the laminate laid for Christmas although I know other people haven’t been so lucky. Lesson learned, I will never use another pay weekly company!

I have today been refunded by my Bank. It took 30 days in total, but they have refunded me in full. Please contact your banks. I supplied them with every email I sent, a screen shot of my account on the my pay weekly app. Details from companies house showing the directors resigning over the last few months. My advice to anyone would be to contact your banks. I bank with Barclays and initially had a pre credit of only a small percentage of what I payed. And have had the rest today. Hope everyone manages to get back their money.

Just an update. Received a phone call from trading standards earlier to break the news that the company will be going into liquidation in January and there's basically no chance of getting my money back. That's £500 this company took from me, knowing they could not supply the flooring. They obviously kept taking money and orders with the intention of keeping the cash for themselves. Absolutely disgraceful that so many people are out of pocket due to this company. I have it in writing that they had processed my refund which was obviously a lie! I guess we live and learn. Never hand over money until you've got the products.

Wish i could give no stars to this company been RIPPED OFF

Kept giving me dates for the delivery of sofa which never happened Trying to get.money back via thinkmoney but they're dragging their heels

I’ve been paying every week for the past 15 month, I tried getting delivery of my sofa in October and they says they where waiting on hgv drivers and promised I would have my sofas my end of November, still no sofa and now phone lines have ceased and you can’t email, I’ve had to go through my bank to try and get my £980 back as I back through my bank card, so am hoping I can

Absolutely shocking, I've been paying this company £160 month for the last year. I'm only just realising I can't get through to them. Their company as vanished but I do have some information like the names of the owners who opened this company up an have robbed all these people off their money, I will be taking this further. 🤬🤬🤬

Has anyone tried getting there money back iv paid 640 pound and not received what I ordered

Haven’t had contact from them to sort money out still owe me 380 pound what a joke scam scam scam !!!

Been paying over a year and a half for 3 bedroom carpets which has been put back again and again saying no stock... Yet still taking payments to now find out they have went bust and the bloke is in jail serving 21 years for drugs and kidnap. Been on to bank, investigation on going and slowly getting some money back hopefully get the boys carpets by Xmas