Russophobic fkers. They blocked us every time becuase some people of our team are working from Russia. TWILIO, remember!!!! There are NO BAD NATION, therea are BAD PEOPLE. Stop suspending accounts for people who work from Russia. Just crush all business processes for no reason

Every time I try to login, I have to reset the password. Ongoing problem, too. This company must hire monkeys to do their coding.

We made a support ticket about getting billed too much for a couple of times. The support ticket got deleted.

Bad user Interface, no customer reply. You end up paying for what you cant use. I need a refund

Worst company I e ever dealt with in my entire life!!! They closed my account with no further assistance and explanation. I simply asked them WHY they legally need my business documents which I have a right to know. They couldn’t answer me do they just suspended me account!

Took over a week to process there most simplest of tasks. Expect EXTENDED waiting periods.

The overall app/service is nice and easy to use, but the support is absolute garbage. I have an issue where they won't let me into my account unless I verify it via email, but for some reason I'm not receiving these verification emails. I'm still in delayed communication with a support member to fix this issue that I reported yesterday, and it's affecting my business (not being able to log in). Again, great app/service, but pray that nothing goes wrong for you..

Account closed for no reason. March 2022 I opened the account to be able to use the SMS reception service and verify an account and not give my phone number (for privacy reasons), at the first credit card deposit they asked me why I wanted to use their service and if I were a company, I replied that I was a private individual and the reason for registering. They approved my deposit and activated the service, great right? The service works badly, 5 out of 6 sms don't arrive but it was okay it was an occasional use. 2 days ago I received an email from them with the closure of the account, they tell me that they do not offer services to individuals and without other reasons, I no longer have access to the account. I asked to reactivate my account for 24 hours so that I can access my account created with the twilio number and replace the number, otherwise I lose access to the account, they replied no. Lost account, lost money. BAD EXPERIENCE.

Customer Service is non-existent and understanding billing is impossible. If you want a preview of what hell is like, try submitting a ticket to Customer Support.

Twilio is shutting down a better service that they acquired called ZipWhip. The catch is they will still hit you for an early cancellation fee even though they are the ones canceling the service. Requiring advance notice to cancel a product that you are being forced to cancel is unethical.