Avoid this company they are just scam…
Avoid this company they are just scam artists I booked a 2 night break at Hilton Reading on the 2nd day we was going to ascot When I received my itinerary it said I had booked 1 night . I emailed them saying how can that be possible you are not allowed to check in till 3 and the coach leaves at 10.30 for ascot . There reply was you only booked 1 night you go to hotel early Tuesday and leave your bags there and get ready there. Even though I had printed the original break which clearly states 2 nights and the dates . They are a joke please avoid .
Very much recommend this company booked…
Very much recommend this company booked my ascot tickets from here and very helpful Edward was lovely and helped me with my booking.
A five star service
A five star service. The representative could not have been more helpful and went above and beyond to complete my order.
Very impressed so far
Very impressed so far! Response to my original request was quick and detailed. My follow up phone call was handled efficiently and in a friendly manner. Needless to say I booked the ARC weekend, if the trip is handled as well it will be a great experience.
Dealing with racing breaks to book our…
Dealing with racing breaks to book our family holiday to Dubai and to watch the Dubai World Cup has been amazing. We gave William who has been looking after our booking a budget to stick to which he has. He’s come through with everything we have asked giving us advice on what is best for us and has even booked us excursions which aren’t on the racing breaks website, which is half the price than booking direct with a company in Dubai. We have just paid our deposit and received a confirmation email straight away, we now can’t wait for our holiday next year. ❤️🐎❤️🐎😎
Cheltenham great but not the hotel
Had another enjoyable 2 day Racing Break for the Cheltenham 2022 festival despite the Wednesday being a poor weather, rained all day. Only down side was the hotel being Stratford Manor in Stratford Upon Avon which claims to be 4 star but it is just about 3 star at best. The room looked tired and the bathroom out of date with poor fittings. The food was OK but on the first night of 3 and the first day of breakfast the staff were running behind and food was served late and in dribs and drabs. The service improved from then after. All the staff were very friendly and helpful which was a plus. Every evening after return from the racecourse the fobs to our rooms did not work, this was the case with many others as well. Reception had to reprogram the fobs, most annoying. I recommend Racing Breaks as this was my second trip with them but would not go on a trip that included the Stratford Manor. Previous trip we stayed with Racing Breaks was at the Celtic Manor in Wales which was top class.
Booked the Grand National racing trip…
Booked the Grand National racing trip and everything was easy , hotel and transfers spot on all just flowed with ease and really enjoyed our trip
Still waiting for a refund of £3475…
Still waiting for a refund of £3475 from the grand national 2021 they don’t answer phone calls the reply to my emails just say they will look into this for me then hear nothing I was told I would receive my refund of on the 8th of January 22 still had nothing avoid using this company. they can’t help you enough when booking but now they don’t want to know. Have no option now but take it further with legal action
Professional, friendly team and great packages
I originally booked a trip to Dubai in 2020, and obviously due to the pandemic, the trip was cancelled. In the two years since, I can not fault the communication, professionalism, and friendliness of the Racing Breaks team as to my options to rearrange and/or use the credit. We eventually went to Cheltenham and had a great day, and I’m now using RB again to go to Aintree. Their flexible payment options and great value packages mean you can have a really special day out. Highly recommend this team.
Cheltenham 2021
Cheltenham 2021. Booked for a 2 day experience with Racing Breaks for Cheltenham at a cost of £6.5k. Was booked a year in advance for accommodation, transfers, tickets and hospitality for gold cup day. Was advised my tickets had been issued 2 weeks prior to the festival. A week later, no tickets. Was then informed they “forgot” to book my hospitality and the restaurant we wanted was now fully booked. They did book us a different restaurant and after an initial complaint they provided us a free bar on the 1st day of our experience (Thursday). 2 days before travel and still no tickets. I contacted multiple people, including the MD Aaron Taylor. I left multiple voicemails and sent multiple emails. Eventually Aaron issued an email to his account manager in Cheltenham and the ticket issue was resolved. I received no acknowledgment or apology from him for the disgusting lack of customer care. People make mistakes (although they didn’t “forget” to ask me to pay the bill….) but the lack of contact around my tickets was completely unacceptable. Reading others reviews and given my own experience I think I would avoid booking anything with racing breaks in the future.