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Rezwan

20 April 2025, 19:44

  • GB

Amazing service from Glasses Outlet

I received amazing service from Glasses Outlet. Ordered, sent my old glasses for reglazing, and received back all within 7 days. On top of that they adjusted my glasses so now they feel brand new. Communication was excellent! Was able to WhatsApp and received a response literally within a minute by Allan. I will definitely be using them again soon and will recommend to anyone.

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Jonathan Guest

19 April 2025, 18:47

  • CH

Amazing service

Amazing service. Great communication. Would highly recommend.

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L Jones

10 April 2025, 19:15

  • GB

Verified

Superb Quality And Service...

First time getting my favourite and discontinued frames reglazed, arrived back to me this morning after waiting less than a week, and I am very pleased with my glasses. Superb service, great price and Allan was very helpful when I phoned to check over a few things before I went ahead with the whole process. I will be reglazing a pair of sunglasses in a week or so... Highly recommended 👍

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Charlotte Abraham

06 April 2025, 10:27

  • GB

Amazing customer service and wonderful glasses

I was unsure of what exactly I needed to order as my opticians refused to tell me my pupil distance for my prescription. I contacted the company explaining my confusion. Allan got back to me and helped me figure out exactly what I needed and what my PD would be. I then sent my glasses off to and received them back, completed, incredibly quicky. I was nervous that my PD wouldn't be entirely correct as I had measured at home but they used the information I gave them and the glasses turned out perfectly. Very happy and will definitely be using this company again for any future glasses I need sorting.

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martin longstaff

04 April 2025, 17:13

  • GB

I've just received my glasses after…

I've just received my glasses after having new vari focal lenses inserted. They have a good line of vision and are very clear. I found the ordering very good online although I nearly made the mistake of ordering coloured lenses rather than polarised. Allan at Glasses Outlet (GO) asked me to confirm this and so rectified my error. Sometimes the wording is confusing in the description of lenses and the various types. (Note to self to research wording more) GO kept me up to date in how the order was going although I had to ask whether my glasses had arrived as I was slightly on edge ordering on-line. These glasses have come in at under half price than the high street so don't get that ripped off feeling. I'll definitely use GO again. Cheers.

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Jussi Huttunen

25 March 2025, 01:21

  • GB

Very good quality and service!

Very good quality and service!

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Gareth Kentfield

23 March 2025, 21:49

  • GB

Sent in my glasses for a lens…

Sent in my glasses for a lens replacement for updated prescription. When they were sent back, the arms had been bent outwards, to the point they are now falling off my face. When tried to contact them about this they became argumentative. Very unprofessional. **UPDATE** in reply to latest reply from the shop. The glasses did not require "adjustment" before you got your hands on them. And I requested a charge back as your customer service was not helpful and became argumentative with me on WhatsApp.

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Sallie Booth

02 March 2025, 02:45

  • GB

Amazing

Amazing! Although this is my second review. Where is my first one? A perfect service from beginning to end. Will definitely use again and recommend to anyone. Thank you.

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Rachel Doughty

01 March 2025, 01:25

  • GB

Glasses outlet provide exceptional…

Glasses outlet provide exceptional service and I am delighted with the quality of my new lenses. They were ready very quickly and the team bent over backwards to resolve my query at purchase. Highly recommended.

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Debbie

27 February 2025, 04:38

  • GB

Ray ban lense replacement

Great communication from Allan. Explained everything clearly with prompt responses.