The person on phone was very polite and helpful

Hold times are unacceptable. 45 mins( +.

Nashida was a sweetheart. Very sweet, clear and answered all my questions.

After of more than a month off due to illness and a set of broken toes I was at a loss . Still not able to go back work yet I was really worried about my next payment , so I had to call in and tell them my problem and talked to Paris . I told her my problem and she helped me relax and was able to stop worrying . Thanks for all the great work .

The customer service person that I spoke to, Paris, was excellent and provided amazing customer service . I explained my issue, she put me on a brief hold and came back and told me that we could handle the issue . She was very polite and courteous as well as well spoken. I enjoyed my conversation with her as she was bery professional !

I have been trying for a few weeks to get my last debt negotiated. I have a negotiator, Brian, and have requested on several occasions that he call me. I have had no luck. I have paid my last payment to Anchor and would like to resolve this last issue before Sept. ends and I have to pay again to keep my Global account open. This is very frustrating!

Nishita (sp?) was patient, professional and thorough. It was the first time in several months that I have called Anchor Law and actually was satisfied with the response!

Was on hold multiple times during a 40" phone call with no acceptable answers to questions I had re: emails that I received today. Asked to speak to a Supervisor- none available! An absolute horrible experience from day 1 with Anchor Law Firm!!

If I could give less than 1 star I would. This has been the worst experience! Customer beware. Their estimates of what we would pay over the lifetime of the program were way off! They did NOT deliver what we signed up for and this ended up costing us THOUSANDS!!!!! So if they say you owe "x" amount for so many payments and then all of your accounts would be settled - That's a flat out LIE! We found out the hard way. Paid all of our payments on-time for 4 years and then after the last payment was made told we would need THOUSANDS more to complete and even that was another estimate. RUN!!!!! Anchor reached out to me after I left this review saying they'd have a team member reach out to me so I could reconsider my review. I am done with their unsuccessful program. I have talked to many many people on their team and they were fully aware of how bad their results were. I stand by my review 100%. I don't see the point of dealing with them now, after my dealings with them have finally ended. They should have been working with me as soon as they realized there was a problem. They never offered any solution except for me to pay more money. Now they want a good review. That's just not happening from me. I can't think of a single option that they could come up with at this point that could fix the issue at this point. So unless they have some new amazing information for me that I haven't already discussed, I think frankly it will be a waste of my time. I've already wasted my time with them. I don't however feel that this review was a waste of time as I hope that someone else will be saved this horrible situation.

My contract ends in September. I have left several messages and have sent emails regarding the finalization of my account and what is to be done about the list of creditors listed in my contract that Anchor Law Firm never addressed. I was previously told 3 different answers by three different people how many were left and have asked on more than one occasion to send me the list of creditors they never addressed and that hasn't happened either. I would say to ANYONE looking for legal services to stay far away from Anchor Law Firm as the customer service is non-existent and they will not give you even satisfactory representation. You WILL NOT get a call back when needed. I have contacted the DCP in AR as I am tired of trying to get their communication. My suggestion, RUN FAST!!!