I said I would update as I went so here is the latest. 1. The original agreement was if I paid Anchor $515.00 a month for 3 years ( $18,540) my debt from 4 credit cards which totaled ($24,650) would be taken care of. 2. On 7/18/18 they missed a court date which allowed my account to be levied for roughly $1,000 plus over draft fees,(they did not pay me back) 3. My last payment of $515.00 is due Oct 2020. As of that time only 2 of the 4 creditors have been paid and there is roughly $1,500 in the program after they took their cut. 4. On 9-1-20 they settled with creditor 3 of 4 however there is not nearly enough money in the program. So starting Nov 2020 (the month after what was suppose to pay my last payment) I now have to pay an additional $697.00 a month directly to that creditor until May 2021. 5. In the end not only did I destroy my credit score, I will be paying more then the $24,650 original total. So, I have to ask what happened to the originally agreement where if you pay $18,540 (3 years at $515 a month). Why am I now paying more then what the original total was? Why was this never brought up in the beginning?

This is a review of my experience this morning with the customer service agent who assisted me. Unfortunately, I don’t remember her name. My experiences have not always been helpful. However, this agent went out of her way to resolve the problem. She was helpful and extremely courteous and a pleasure to deal with.

CS was very helpful and reached out to litigation for me immediately. Waiting on a callback

Quick response--thank you! However, I received conflicting information from my last call, so I will see what call #3 results in. I am trying to pay off one or two of my settlements that currently have monthly payments to creditors (I did not know these still appear on credit agencies as unpaid for the month, so we are trying to eliminate these black marks on our credit). We were first told Anchor would request a pay-off amount from our creditors. I called today to get that started, was told it couldn't happen today, and I had to fight for a pay-off (was told it would just get added to our Anchor account until I asked otherwise). I still need to call back on Monday to see what I am told then.

Keisha is a wonderful customer service representative. She was very professional, and helped with my issue very quickly. She deserves a raise, or a few extra days vacation time.

She was answer all my questions with her professional and friendly.

This is the worst company ever. After they got their retainer I never heard from them again. A settlement fell through and no one told me so I got sued by Bank of America. Anchor said do nothing, we will handle it. By the the time a negotiator got involved it was too late and my wages were garnished. Then when my contract expired in May, I called constantly to get it extended to pay off the rest of my debts... almost 3 months later I still couldn’t get a call back so I cancelled. Once I cancelled my contract I finally had decent service from supervisor Megan... but besides her this company sucks, and I’m sorry but I would not recommend anchor law firm to my worst enemy.

I didn't appreciate how the representative spoke to me when answering the questions that I had. The representative provided me with information that required me to ask questions, she sounded frustrated and and unpleasant in 2 of the concerns questions that I had.

When I do called my questions are answered in a professional manner.

Good afternoon I would like to let you know that I’m very unhappy with your company. I have a program for 3 years to pay of my creditors and this month is my last payment and I still have account is not settled yet and is the higher accounts and my savings accounts don’t have much money there. The company didn’t do the job they told me 3 years ago and I want some paperwork and solutions for my accounts. I’m very disappointed with this. Maristela Saules