The online process was very easy and James was very helpful with whole process

Was very helpful and informative. Called and sorted out over the phone. Didn't ask for heaps of information. Answered questions straight away. Took into consideration our work schedule.

Fast and easy. Makes the banks look bad.

Easy, friendly with good customer service

Reviews are good when the loan is new. wait till you miss your repayments. In the beginning I was so happy when I applied for a $5000 small business loan and Prospa staff was wonderful and prompt with my loan. Then the pandemic hit and I suffered big loss to an extent where I had to close my business and finances went downhill. Lockdowns and everything was happening and prospa started demanding payments and I couldn't fulfil my commitments. I did not realise when I signed up with prospa, that I was signing my life away. Once the lockdown ended, does not mean that people won lottery to pay for their mortgages or loans straight away but obviously prospa took advantage of my situation and put a caveat on my house for $5000 which has now gone up to nearly $8000. Alot of people are still struggling getting back up after covid. These kind of finance companies are heartless and only help vulnerable people because they know they can put a caveat on people's property if they are struggling with payments. Now I have been trying to refinance my house so I can pay all my debts off, and I cannot do it because of the caveat. SO PLEASE THINK AND THINK HARD BEFORE YOU SIGN ANYTHING. READ THEIR FINELINES WHICH I DIDNT DO. I have never ever known any finance companies to put caveat on your property if you are going through financial hardship. I am still struggling and trying to get back up after covid and now I cant even refinance my property because of a stupid $5000 loan that I took out. THE BIGGEST MISTAKE OF MY LIFE and I am letting all the new customers know that it all feels like a blessing when you get approved, but you miss payments for some unforeseen or unexpected reason then you're done for life. I even lost my 34yr old son in law during covid and all the unexpected expenses arise where our struggle became even worst and now when I am ready to pay all my debts off, I cant and its all thanks to prospa for the caveat.

Patrick sorted minor delays with it problems using his own initiative to sort for me with the it department to ensure my facility was right to operate after a failure with docu sign.

Chloe was very helpful. Easy to understand and answered my questions well. The communication was quick and reliable.

* Simple process. * Knowledgeable and friendly operators * Did what they said they'd do

It was quick and hassle free.

What a great result, staff very helpful, very quick in getting a result and communicating that back to me the same day. Amazing.......