Just awesome 😍

It has been 4 business since I placed my order for one item, and no shipment has been made yet. And this is just the beginning. My first and last order for sure.

Sehr schnelle Lieferung und hochwertige Produkte!! Das Kundencenter ist bemüht und reagiert schnell auf die Anfragen. Immer wieder gerne!

Prompte und vollständige Lieferung. Ungewöhnliche Produkte. Interessante Parfumproben

Es war nicht das erste mal, das ich dort bestellt habe, Alles supi

My package arrived with a broken shampoo. Said shampoo was without box, "protected" only by a couple thin sheets of paper that were used to fille the box. The broken shampoo spread liquid everywhere and soaked another item, a fragrance discovery box (made of paper, without plastic envelope). I immediately contacted them by mail on 12/09, describing the damage, both of the shampoo and the discovery kit and sending numerous pictures. I received my first respose in form of an automatic mail on 16/09, which asked me again to describe the problem and send pictures. During the following days I received the same automatic mail more times. I was finally refounded on 24/09 (12 days after I got my damaged order and contacted them for the 1st time) but only for the shampoo, and nothing was said about the discovery kit. When I asked their response was that "As the damage only affected the outside of the packaging, this does not affect the use of the products inside". Such damage on the outside happened because the items were not adequately protected ( no box at all for the shampoo, not plastic envelope for the discovery kit, not enough filling in the box). The discovery kit arrived significantly not as described, and It was originally mean as a gift. Even if i wanted to keep it for collection now, It is unpresentable. I would say this is truly terrible standards, especially for a shop that deals with "niche" products. I forgot to add: impossible to contact them trough their phone number, as It will automatically terminate the call.

Nº de pedido: GE6532807314NL ¡Ojalá hubiera leído antes las opiniones de otros compradores! Un mes lidiando con estos estafadores.....Hay que contactarles varias veces porque "olvidan" enviar el pedido, cuando finalmente lo hacen es con la dirección y el móvil del cliente incompletos o incorrectos. Su servicio de mensajería no lo entrega y hace caso omiso de las llamadas/correos del destinatario del paquete. Mientras tanto, Niche Beauty no responde a los mensajes del comprador, tampoco contacta con el courier y una vez que el courier devuelve el paquete a Niche Beauty, ésta se niega a reenviar al comprador los productos pagados hace un mes o a reembolsar el importe pagado. Es una vergüenza que una compañía así pueda vender productos online. Las plataformas de venta online deberían ser un espacio seguro para garantizar la confianza de los compradores.

I received an empty box full of wrapping papers. This was my first order and is definitely the last! None of the items I ordered were in the box. I don't think it's a scam but they are extremely unreliable. Be VERY CAREFUL before buying. The DHL label shows the weight of the box which clearly indicates that it can't be anything more than a handful of papers. (I ordered a perfume bottle so it's a heavier glass item). Yet, instead of investigating this internally, they make the already victimized customer work for it. The customer services takes days to answer. Every time, they ask for different information instead of asking for it all at once. First they asked for photos. Then in another email they asked me to fill a form. I needed the item immediately and this is the slowest and most terrible service I've encountered with a beauty shop. NEVER AGAIN! ESPECIALLY WITH EXPENSIVE ITEMS, AND MORE SPECIFICALLY WITH PERFUMES!

I often shop at Niche Beauty and i am very satisfied.Wide selection of products,good discounts,beauty box with the opportunity to test products and fast delivery.

Schneller Versand; alles reibungslos