I write here, because it seems to be the only place you answer. I have emailed you several times with no response. 18.7 I placed an order (order no. GE6316026185NL). Via the tracking link on DHL I see that the goods have been sent back to you "The shipment has been returned to shipper or country of origin as instructed or according to our standard procedure." There were problems last time with delivery as well and then you paid back. Now I paid with Klarna and you must immediately remove my invoice!

Sehr schnell und gut verpackt

Die Verpackung hat mir nicht gefallen. Ein riesiger Karton (größer als ein Schuhkarton) für einen kleinen Rougestift, der dann natürlich mit mehreren Lagen Plastikluftpolsterfolie ausgelegt werden muss, ist unzeitgemäß.

Ich bin mit allem sehr zufrieden 👍🏻 von den Produkten bis hin zum Versand…Kundenservice und Preis Leistung. Auch das es immer wieder und oft Rabatte gibt . Einfach toll👏👏👏. Ich bin großer Fan von Oskia und By Gretel und diese Marken kann man nicht überall kaufen. Super sind auch die Kosmetikproben. Weiter so….👍🏻👍🏻👍🏻Danke 🌸

Tolle Produktauswahl. Regelmäßig Rabattaktionen/Gutscheine, was gut ist, da die meisten Produkte hohe Preise haben.

i had not ordered from this company before but now i know I never will again! I ordered a 300.00 of BYREDO scents and after not hearing from them emailed ( im in US ) my order had been shipped with DHL and when I looked on the order it had traking so I looked it up and it said we cant ship to this address so will be shipping back the parcel. I live in Los Angels and use DHL all the time so have no idea what happened but the customer service has no idea what they are doing...its been three weeks now and they email me with the same no response response. Today they said we are sorry your order was shopped back to us and we will refund you once we have it back in our warehouse. This could take weeks.....its already been weeks??? this had nothing to do with me, and I feel like they are a shady company giving me the run around....I am going to try and reach the head office and try and get my refund....no reliable company withholds funds when the error comes from their side and after three weeks I would imagine they have the parcel back at their warehouse....buyer beware!

Great packaging, great products, fast delivery!

I’ll write it everywhere, you’re a bunch of frauds. ghost company, I didn’t receive either the parcel or the money. I do not recommend. order number GE6134937855NL to your explanation: I don't believe a single word you say, if that was the case I would get a response to my email, I sent four and didn't get a single response. And I know I won't get my money either because your company is a scam

29.07.2024 Order number GE6375942988NL I made an order above the 220 euro. I saw in the factuur later that the did not send the bag with the samples (the bayage) I phone and they said it is inside ik was not. This is not the way you want to ben treated. So when do I see mij bayage bag with samples? Tina See the picture

Bin sehr zufrieden. Eine Kleinigkeit stört mich: Angeblich gibt es bei jeder Bestellung Proben. Habe noch nie eine bekommen.