Bad service. Charged me for a product mislabeled online

I’ve been a Customer (obstructive sleep apnea) for around 6 months and everything has been great. Excellent staff and customer support, fast shipping. Highly reccomend to buy here.

I talked to one of the sleeplay customer care representatives today. He was extremely helpful and efficient and answered all my questions and concerns. I have placed multiple orders with Sleeplay. I am always very pleased with the whole process because the items ship quickly and are packed with care. They have great prices on all their equipment and supplies, which is very helpful for all users, especially those without insurance or high deductibles.

I had the pleasure of receiving exceptional customer service from Stacy at Sleeplay, which made my entire experience truly outstanding. From the moment I reached out with questions about CPAP machines, Stacy was there to provide prompt and knowledgeable assistance. She took the time to understand my needs and guided me to the perfect CPAP solution, the AirSense 11. Not only did the ordering process go smoothly, but Stacy also went the extra mile to ensure my comfort and satisfaction with my AirSense 11. Her commitment to customer care is truly commendable. I highly recommend Sleeplay for anyone in search of CPAP equipment, thanks to the dedicated assistance I received from Stacy.

Fantastic guidance for my mask!!! and very very fast shipping!! great way to be served...thank you Sleeplay, you have done a great job in my sleep !!!

I searched for my climate hose on their site using my machine model. The wrong hose was displayed. I ordered it. Opened the bag and the hose would not fit. I know that they cannot take back used items and I know why. It makes sense. But since I ordered from their site using my machine model, I hoped that they would just send me the correct hose. I would have ordered all my supplies from Sleeplay going forward. For less than $50 they could have kept my business. Instead James Curls, Customer Service Supervisor, keeps emailing me telling me it was my fault for ordering the wrong piece of equipment. I had to ask him twice to stop emailing me. Looking for a new supplier.

I thought that the spray CPAP mask cleaner wouldn't require rinsing--I had it confused with CPAP wipes, apparently. So that part was my error. I wrote to the customer service person, and he said my order had already been delivered, which it obviously had. I wrote back that I wanted to return the product. He did not answer. He might like to know, too, that his signature line reads "Your appreciated" but it should read "You're appreciated."

Love the equipment and had no problems with programming. Even though my mask was a little small there were no questions asked and a new one was sent out the same day! The customer service is absolutely phenomenal. Definitely will continue to utilize this company going forward and recommend them to anyone needing ANYTHING related to CPAP.

Initially received/ordered wrong kit bundle, Bryan worked with me and got it returned and replaced with correct kit.

great price