I recently placed an order for a mask and headgear but ordered the wrong size. I confirmed again and indeed I placed the wrong order. I called them today and they immediately offered to ship me the correct size cushion. It was completely my fault and they took care of it! The call took 45 seconds. I didn’t think this level of service still exists!!!

UPDATE: You have my order number and literally just attempted to call me several times Bryan, then exchanged emails in the last hour where you tried to bribe me with a $50 gift card to remove the review and refused to refund unless I removed the charge-back case . Review: Disregard all the employees leaving fake 5 star reviews here (Bryan S below is the senior operations manager) . This company is garbage filled with trash ppl. well the few that work there. They are literally refusing to refund or ship an order for a bipap machine. On the phone they promised to ship it on a Friday, After a day I received no tracking so i emailed asking for one and was told they Don't have stock and would ship when they get it in. This isn't a toy, it's a needed medical device! 6 days later with back and forth emails, mostly just lies from them and now I've filed a charge-back. Nothing has been shipped and no refund ever issued. If they do respond you can be guaranteed it's a lie.

Best place ever

Very happy with Sleep play.

EXCELENTE SERVICIO Y SIMPRENESTAN ATENTO A BRINDAR LA MEJOR ASESORIA

Let me tell you how unbelievably wonderful the owners of this company are. I bought the wrong size mask over a half a year ago and James the owner with a huge smile on his face, changed it immediately for me. Everything he does in the company is with heart and soul and thinks solely of the care of his customers. They are probably the best company and most trusted you'll ever do business with. Victor J from Miami.

I just ordered my Resmed Air Mini after bombarding their support with a multitude of questions over the past few days. Great customer service!!!!! All of my questions were resolved promptly, thoroughly & cheerfully.

Excellent client service. I urgently needed to receive the equipment before a trip abroad and they helped me a lot throughout the process

Excelente atencion

Ease of seeing each type of mask and multiple views of each.