Verified
Staff are great but product sratched
Screeb is scratched what can i do i need my laptop daily
Verified
Screen in a hurry!
I contacted them on Friday lunchtime, had a chat with one of their agents and had the screen in my hand by 12pm on Saturday. Very good service!
Verified
Great Service.
Super fast delivery and over the Christmas period. Screen very easy to fit (with the aid of a YouTube video). Great value. Laptop now working perfectly again.
Verified
Exceptional service.
I had a very new model laptop with a screen which needed replacement, yet wasn't listed on their website. I contacted them on Live Chat, and they were brilliant - sent some photos of the old screen, and they carefully checked everything, and provided links to suitable replacement parts. I ordered, and the new screen arrives precisely on time, very promptly, and with excellent packaging. Couldn't wish for better service - will definitely use them again!
Verified
Difficult to get a full refund
Bought a screen from them, upon fitting it it wouldn't work. Despite the company being the one that sent out either a faulty or unsuitable screen model , they only refunded the cost without the initial delivery charge. It took several more emails before they finally refunded the delivery charge as well. And I was still left put of pocket with the cost of returning the faulty screen ! I would not recommend.
Verified
LaptopScreen.co.uk
Placed my order with laptopScreen.co.uk on Thursday afternoon at a busy time of year; the week before Christmas. Was able to deliver the completed repair back to the customer mid afternoon the following Saturday. Fantastic service, high quality product and an exact replacement. Will use their service with great confidence in future. Thank you LaptopScreen,co,uk
Verified
Great service.
My new laptop screen was delivered very quickly and was well packaged to ensure safe arrival. Thanks for a great service
Verified
Poor customer service
Screen took nearly a month to arrive. I made numerous attempts to get an answer as to the delay but phone support could not help and support tickets weren't replied to. When I finally got a response I was then told part was out of stock when stock was available when I ordered. Sadly I don't think I'll be using Laptopscreen.co.uk again.
Verified
Order cancelled, was not informed until I contacted them
Purchased a screen on 7th December, didn't receive. Contacted 12 days later on 19th December at 5pm as that is when their chat becomes available on a Saturday - my previously sent email was not replied to and the phone number provided continued to ring off the 3 times I tried them. After providing my order number, I was informed that because the product hadn't passed quality control, the order was cancelled. I was not informed of this in anyway and was not offered an apology. I stated their customer service was very poor that I had to find this out by contacting them and was still not offered an apology. I know this company has good reviews, hence why I ordered from them, but woe betide anyone whose order can't be completed, good luck finding out!
Verified
Nice screen
All good works well