Constantly great service for the online store! Reliable updates, and when changes needed, easy to do.

I'm so glad you carry Curelle's shampoo and hair treatment products. They are one of the cleanest and purist I know plus my hair loves them AND they are made in Canada. Thank you!

Never received my order

They use to be great. Items shipped out and received within 2 days. They would email if delayed and ship out separate packages. My order from two weeks ago has yet to be shipped. I had to follow up with them they said they’d mail out a partial shipment - that was almost a week ago - still no shipping notice. They said delays due to Black Friday sales but I ordered a few days before then and should have received the items prior to Black Friday. Very disappointed.

I love Finlandia and the product options, but the communication on delivery timelines isn’t great. If I come pick up most of my order while the other items are still coming in, that would be so much better.

Apparently at least one of three items I ordered is not in stock and I have not been advised when they might be, or if one or two of the items can be picked up.

I received my parcel yesterday, a week after ordering. The day before i did receive a notice that it was delayed, however it would have been nice to have that notification sooner.

In the first place, I am so grateful to not have to make the 45 minute to 1 hour trip into Vancouver when I need something from Finlandia. Their products are of the finest quality and are always trustworthy in giving desired results.

I first spoke to someone from the Finlandia Online Dept. because I was having trouble using a code at the "check out" and they answered my question promptly and professionally. Solved the problem and placed my order right away and received it within 2 or 3 days. I am totally happy with my experience with them.

I placed an online order Nov 25. Zero updates on my order after calling three times, being told my order was in progress and to wait another few days. I finally spoke to someone who said the item is not in stock and will not be for another 2-3 weeks. Why have an item on your website if you cannot stock it? Very disappointed.