Almost 1/3 of all reviews on TA are average or worse , says it all. Unfortunately we rate them as awful, it terms of boat ( everything wrong with it, filthy , leaky ( not just condensation) unreliable ,unsafe and unhygienic. Staff are unhelpful, rude and obnoxious as if they believe working in a Norfolk boat yard demonstrates superiority.. really?? Love the broads and will be back , will just use one of the many better quality boat hire companies ( you embarrassingly pass on the rivers) next time

Another excellent stay in Broadlands, our 4th stay here in the last 5 years and would highly recommend staying in this riverside bungalow. It’s very spacious, a great shower cubicle and a well equipped dining kitchen. It’s comfortable, clean and warm but most of all the riverside views from the kitchen and lounge are fabulous. Must mention the well improved Wi-Fi too. And last but not least the Herbert Woods team on reception and the staff who manage the day boats are exceptional, professional, courteous and always a warm welcome. Thank you team Herbert Woods and see you next year. Pete & Eunice

i luv u mr percel herbet u r my faveirut techer o herberttttt my love

We arrived for our second holiday of the year with Herbert woods on Boxing day and we stayed in the lovely Swallowtail apartment which is located in the main tower. We were welcomed into a warm, cosy and beautifully clean apartment and to top it off there was a fully decorated Christmas tree waiting for us in the main living area. We had amazing views over the marina and my partner and Son spent a lot of time on the river or in the marina fishing. The last time we stayed at Herbert woods we stayed in Mallard cottage in April which was also amazing but the WiFi didn't work, we were promised this was being sorted, it most certainly was sorted and the WiFi was brilliant. Well Done Herbert woods definitely 5 stars from us.

DO NOT USE HERBERT WOODS OR WATERWAYS TO GO ON THE NORFOLK BROADS We explained at the time of booking that there were 3 disabled persons on board & needed wide doors entering the boat so we could fit 2 mobility scooters in, we expressed that stairs were an issue, you gave us a boat with two very high steps leading to a very narrow low door then two more steps getting into the gally kitchen then a steep step to the living area then two steps to the bottom bedroom this was not acceptable my wife Julie had two falls one stepping out of the boat struggling to get up the high step & falling backwards hurting her head shoulder and back, she suffers from Arthritis in her whole body and has major problems with her hips knees ankles and spine she also suffers from clinical depression & has anxiety issues, the second fall was going onto the boat & due to the wet slippery steps she slipped down the stairs hurting herself again, this proved to be a great deal of stress as she was unable to get on and off the boat, John also struggled as he has just finished 6 months of radiation therapy following cancer, his legs & spine were put under a huge struggle getting on& off the boat,I myself was restricted as I cannot climb stairs. There was a boat next to us at potter higham with sliding doors no steps & a larger living space at a cheaper price that would have been ideal & more practical to our needs on booking you assured us the boat you gave was disability friendly this was very far from the truth.Once we set of we instantly noticed a terrible smell, also a huge crack in the toilet, we arrived at Richardson's as we couldn't cope with the stench any longer who pumped us out for £20 and advised us that it hadn't been done at potter higham we had to stop to use other facilities very unhygienic Herbert Woods had never helped us here's your map off you go we travelled around in circles Richardson's helped us out they drew us a route on the map but for 4 days we hadn't a clue where we were going it was extremely stressful my wife had a panic attack, this was not the welcome from the staff we expected not at all.Middle bathroom tray wouldn't empty & overflowed Herbert Woods came on board to check it out said that they had fixed it, but hadn't we couldn't use the middle shower No window screen wipers there was a switch for them but they weren't there we were stuck at a wild mooring place where we couldn't get of the boat as it was pitch black raining heavily & the wind was howling we couldn't go anywhere as we couldn't see out of the window it would have been extremely dangerous, a boat crashed into us sending us all flying there were no lights on the boat very dangerous There were leaks all over the boat it rained twice all day and throughout the night the upholstery was soaked my wife who had to sleep in the living area as the bed was too high due to her crippling arthritis in her hips and spine problems could not get on the bed as it was very high, she her bedding pillows towels everything got soaked the boat was like a sieve Richardson's said they would never send a boat out in this condition they were as we were appalled.Why when you knew the condition of this boat did you think it was acceptable to let four inexperienced person's sale away in this very dangerous boat There were holes everywhere especially where the cover was to attach it didn't fix in properly there was tissue paper stuffed in the windows at the front & down the side where the canopy was meant to attach to the boat it didn't hence more rain gushing in & wind constantly coming through except for the 3 days of good weather thankfully.Found curtains on the 3rd day at the side tucked away at the bottom in the cupboard for 3 nights. the refrigerator was very tiny and fell over a few times the cooker was dangerous the gas kept going out smelling the boat of gas, the grill wouldn't light and the whole cooker needed condemned,the TV Arial had a whole in it therefore we couldn't watch any television, the cassette radio player didn't work, The Bilge pump went off continuously and into the night keeping everyone awake, Herbert Woods came on board looked at it said he'd fixed it he hadn't Richardson's fixed it we have contacted Herbert Woods and Waterways who are blaming each other we booked with Herbert Woods but they are saying that we booked with Waterways who also have lied saying they offered us another boat which they didn't I have all emails of the booking emails back & fourth regarding this complaint & all pictures backing up our claim Richardson's were fantastic

I have had a major problem at home regarding medical treatment for one of my children. I contacted the company to advise them that I would not be able to take my holiday with them. I asked if there was anything they could do to help. All I am going to say is they were extremely helpful and I am now looking forward to holidaying with them next year.

Great staff, very good briefing. Very happy with our boat for 3 nights, (radiant light). Will be back

Picked up a lovely little boat (Adventure Light - Elite range) and it was awesome. New, modern, spotlessly clean, very well appointed and lovely bedding. Been to many other boatyards but this was by far the best. The set up at Herbert Woods is very professional and they make you really welcome. The staff are top notch and the way everything is organised flows great. Theres a shop (Lathams) opposite where you can get all your supplies too at really good prices. We had a medical emergency part way through our break unfortunately and found ourselves in a remote area with no chance of an ambulance & no car. Herbert Woods sprung to our rescue, sending a driver who took us to hospital! Nothing was too much problem. We’re so grateful for such unusually excellent customer service in these times. We’ll always go back.

Booked a large boat for a long weekend cost over £1200 what we got was a boat not fit for purpose. The boat smell damp but you kind of expect that but we soon found out why when it rained the rain come into the boat everywhere.the beds were soaking and so was all the bedding which we could not dry out. All the crockery on the boat was dirty and needed washing before use. The microwave not only didn't work but was down right dangerous with the front panel hanging on my bear wires. The boat battery was so old it didn't hold any charge so the fridge would go off as soon as we stopped consequently loosing all our cold food. The canapy kept coming off the runners and it took 5 of us all our strength to get it back on the runners. And as for the toilet issues you really don't want to know about .on too.of all that we had to pay between 10 to 15 per night to Moor . A very expensive mistake and a miserable weekend . Told herburt woods all they did was shrug and say "well our boats are quire old" useless

This is the second time we have booked with Herbert Woods, our boat was a slightly older model thos time, however completely our choice and did not affect our holiday at all. Would like to mention Steve's excellent professionalism when giving the safety briefing and a very special thanks to Nick who always took the time to chat and help with any issues we had, even showing us another boat on the fleet that we look forward to booking best time.