Very negative experience. Boyd and Desilava's communication is awful. You often get no response, or they ask me to send my details which I have already sent over. Then they go quiet. Ads are still 'live' but then you find out the property is gone. Still the property is listed on Findaflat / SpareRoom.

I was head guardian at a Dex property for two and a half years. These people are the worst collection of cowboys and charlatans imaginable, and as a prospective guardian or property owner I would run an absolute mile from them. The majority of the employees at Dex are completely incompetent and utterly disinterested. They ignore almost all attempts to report maintenance and other issues with the property. We regularly had no heating and hot water for weeks on end over the winter. The employees even seemed annoyed that we were reporting it. All the white goods that they provided were broken/non functional and were never fixed. Eventually there was an ongoing incident whereby a new guardian moved into one of the buildings on site and started stealing from the other guardians, and using illegal substances in the property. This was all proven and reported to Dex, who did nothing. I eventually moved out after having had several hundred pounds worth of my possessions stolen. Just an awful, awful organisation.

DEX does a really good job helping people live in affordable places in this day economy. Only small complain, when they start arranging the viewings they didn't let us know with enough time to clean and present the place. I understand that they are allow to do surprise checks but it's a different thing to have people from outside the organisation that we have no knowledge of just opening your door and getting in the place you live. Other than that the whole team that does maintenance and management are lovely and always in the best mood to help, really great experience.

Fast ,Excellent service. Respectful,flexible listening to the needs of a client,fair ,act with integrity and very efficient. Highly recommend !

They are very helpful and friendly

The team are fast to response to any queries and great to deal with

Very professional and kind staff, we have been together for five years without any complaints from our side, only allusions and kind words

Don’t believe this, it’s fake. you never see your money again

Very bad! As my reference check went wrong and took a bit longer (not by my mistake) the agency told me, Homeppl cancelled my application. I contacted Homeppl and they told me it’s not cancelled from their side. Very disappointed, horrible service, liars! Just don’t go there!

They are systematic and the process is transparent.