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customer

17 February 2025, 18:45

  • US

The glasses are perfect and the price…

The glasses are perfect and the price is right

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Ken mills

17 February 2025, 18:19

  • GB

Excellent glasses and service

Excellent glasses and service. Will use again.

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Perry Lawrence

17 February 2025, 10:20

  • CA

Ordered 2 pairs of glasses for…

Ordered 2 pairs of glasses for $100,received only 1 pair which had incorrect prescription.Refunded only $50.Buyer beware.Then they lied after this review and said they refunded me the full amount.Not to be trusted!

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customer

17 February 2025, 07:20

  • US

Neither one of my glasses (2) had the…

Neither one of my glasses (2) had the correct prescription on them. Very disappointing.

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customer

17 February 2025, 05:16

  • CA

I love all the styles you have and…

I love all the styles you have and getting three pairs for such a good price. Took quite a long time to come but could have been because of the mail strike.

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Marjorie Frankfurth

17 February 2025, 02:31

  • CA

The glasses are pretty good

The glasses are pretty good. A bit flimsy but ok. The clip on sunglasses are unwearable however. Very blurry. But the plain glasses are ok.

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NADINE

17 February 2025, 02:02

  • CA

The frames are very nice

The frames are very nice. I ordered three pairs two pairs for my daughter just single prescription lenses and mine were Progressive but I can't wear my Progressive ones as the prescription is not working for me there are blurry sides so when I turn my head it feels like I'm getting sick. And I have many pairs of progressive glasses I've gotten from other places so I not know it's not just getting used to Progressive. The whole prescription just seems wrong. I've tried several times to wear them and I can't. But my daughter's glasses are great.

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Crystal

17 February 2025, 01:33

  • CA

Frames are beautiful but lenses are…

Frames are beautiful but lenses are only good for looking straight ahead. As soon as I try to look sideways everything gets cloudy and out of focus. I bought from another company after and haven't experienced this problem.

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MARSHA

16 February 2025, 22:44

  • US

Three pairs out of four bifocals made incorrectly

In Jan I placed an order for two bifocals and one single vision for my computer. Accidentally put incorrect PD. (My fault.) One of the bifocals was crooked, the other a little bit off but wearable. Contacted them with pictures and was given a partial refund. The Optometrist ALWAYS does my bifocal a bit strong, so per him I cut back on that .25 and reordered the same three pairs. (Because 3 for $119 was a GREAT offer!) In the meantime I ordered 3 pairs of progressives as a gift for my friend who couldn't afford new glasses. Hers were absolutely fine. My husband ordered two pairs of single visions and they are fine, too. BUT when I received my new order, BOTH bifocals were WAY off. Not only slanted but the PD must be off or the RX because I CANNOT see out of either. The single visions are fine. SO... now I've sent photos and a copy of the original RX (per their request) but now they demand photos of me wearing glasses!!!! Why?? I get the feeling that they are giving me the run-around. It's obvious that they don't understand how to make bifocals and I've read MANY negative reviews on other platforms that say the same thing. We'll see what happens. ## update. Now you've offered me $40 for both defective bifocals. And And I have explained in previous emails that the Doctor had me cut back in the strength of the A.D.D bifocal and also that I had incorrectly put the wrong PD on the first order.And so, yes, I made 2 orders, but yes, I paid for them out of my own pocket. And $40 is not enough for 2 pairs. You also said I'd only get half $ for my order and would have to pay $40+ to return them to China!!?? And this is FOUR orders my household has placed in the last month! ***update as of 2/21/25. Filed dispute for $80 with Paypal (form of payment) and Muukal responded that I would have to return both defective pairs to address in China AT MY EXPENSE. (some $60+) and then they'd refund my $80. So... Muukal's "100% satisfaction guarantee" isn't worth anything. If I don't agree to return and send proof to Paypal of such, Paypal will close the dispute. So here I am with 2 more pairs of incorrectly made glasses and I'm out $119.

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customer

16 February 2025, 22:18

  • US

Glassesweregreat and a great price!

Glassesweregreat and a great price!