I recently requested an exchange as I had accidentally ordered the wrong size (my fault) I was told to return to the provided address but no form of paperwork was provided. I arranged for the courier to return the item and have receipt of delivery but have received no communication regarding my return or refund despite chasing.

Glass arrived totally smashed. Was just packaged in cardboard box, no packaging material. Received a full refund but was told I couldn’t have a replacement due to building work at the shop. Won’t be using Beaver Frames again.

Company responded to email query quickly and helpfully. Order arrived quickly. It was well packaged. Clear instructions and very happy with the product. Details were as described. All excellent.

Good quality frame. Delivered quickly. Very well packaged.

The frames are of a very high quality. They arrived quickly and we're very well packaged.

Excellent service. The frame was broken in transit and BF sent a replacement without argument and were very prompt.

I have used this company before and have been very pleased with my purchases. However on this occasion I ordered a customised size frame to match my previously purchased frames for a graduation photo. Unfortunately, I was not told it wouldn't be supplied without a stand, so I'm left with a frame that can only go by hung on a wall. I did query this when my order arrived (they didn't tell me when I placed my order), but I was simply told they couldn't supply a stand. Very disappointing. I'm now stuck with a frame that cost me a lot of money that I can't use.

Beaver Frames in-stock range is impressive, and so are their custom made to size frames. Glass in place of commonly used PVC gives each frame a premium finish and their turnaround time ensured frames ordered arrived much sooner than expected.

I’ve used Beaver Frames a couple of times for bespoke frames, described over the phone and results both times have been lovely. Knowledgable staff, great communication, competitive prices. Would highly recommend!

Item was accurately described; despatched on time and I was notified of each stage throughout its journey to me. Bought as a gift, the final recipient is delighted with its quality.