No refund after returning goods I sent some items back 02/03/21 using a label they provided. I have been told twice the refund is on its way but it's now 24/03/21, I'm very worried about it. I have had no replies or updates saying why. UPDATE: Paypal have finally stepped in and refunded me. Thank god for paypal.

I ordered some ink on 1st Feb 2021 expecting delivery within 8-10 working days. Having heard nothing by the 16th I emailed to ask for an update. I received the following- “We are sorry for the delay which has been unfortunately caused by our carrier. The great news is your parcel is on the way and is currently awaiting dispatch from the sortation centre. Unfortunately the courier is experiencing a technical issue with their tracking link/information. We are working on resolving this as soon as possible so you can track your parcel as soon as possible.” By 8th March I still hadn’t received anything, and had to contact again. I got another email response- “I have chased your order with the delivery company from the sortation centre and unfortunately they have lost the parcel.” I was offered a refund, or for the parcel to be sent out again. The ink finally tuned up this week (16th March). Very disappointing service especially as this has clearly been an ongoing issue that should have been made clear on the website. I have previously ordered supplies from Great Art without issue.

Ordered on 1st of March, after 10 working days still no item recived. Called several times, left voice mails - no answer back. Sent emails, yet no reply . Finally managed to speak on the phone to someone who was actually blaming me for wanting my order to arrive on time. How dare I have such expectations, do I not know what's happening in the world with covid and brexit. Sorry... my bad. Very poor customer service. AVOID this company at all cost.

Hello, I ordered on the 28th of February and still nothing, I tried calling and nothing again. I will be leaving the uk so the order needs to be shipped asap this is mega unprofessional. It said on the website 7 to 10 days for shipping. will the orders ever be sent. I can understand that you might run into some issues but at least send an email to notify the customers because this is really worrying. Thanks

AVOID - much better to support CassArt or JacksonsArt instead. Order placed 22/2 and still not received by mid-March! (btw I've since found out that despite the .co.uk address orders are sent from Germany) Customer service also appalling. Tried contacting via phone (never available), email (no reply) and contact us (no reply).

Ordered paint brushes. Slow delivery time. Blamed delays on courier. Confused/slow communication. Brushes eventually arrived damaged. In the time it took their customer services to respond to me, I had ordered and received brushes from another supplier. Responses gave me the strong impression I was being treated as a nuisance, as opposed to a customer who had received poor service. Certainly never going to order from them again. TBH, when stores reopen I will make a point of supporting another store like Atlantis or Cass Art.

Placed an order on 18th Feb and a few days later it was marked as dispatched, so fully expected it to arrive within a few days after that. Contacted them on 1st March to say order hasn’t arrived. Got quite a stroppy response to say that the 7 - 10 working days deadline hasn’t passed. But they’d marked the order as dispatched, so tried DHL who knew nothing of this. Sent evidence of ‘dispatch’ and evidence that DHL have no knowledge but my further email has been ignored and their delivery deadline has now passed. Really poor customer service. Wanted to support an independent rather than further line Amazon’s pockets, seriously regretting that decision now.

I placed an order on 15th Feb and still no sign of it . I have been repeatedly told they have problems with their courier company - seriously how hard can it be to deliver some canvas board & paint . I desperately want to support independent shops but this is ridiculous . I received an e mail yesterday saying the order had now been lost & did I want a refund - reluctantly I took the refund as I am fed up with the lies and promises Sorry but back to Amazon for me

After a hiccup earlier this year, Great Art continue to deliver a great service. I've been buying from them for nearly twenty years and have only encountered one problem, as mentioned, in February this year. Keep up the good work, Great Art!

I ordered a paper cutter and other bits on the 9th February 2021. They had not arrived after a week so I emailed them chasing the order. I also telephoned and left a message. I did get a reply to my email on the 25th February saying the goods were about to be despatched. And Luke eventually replied to my voice message. The goods arrived today, the 4th March. So that's 23 days to deliver, albeit to Shetland, where we are used to being patient. Still yesterday I got ink cartridges within 24 hours. The goods are fine and excellently packaged. I've used Great Art before before so didn't expect this. Covid undoubtedly puts all sorts of extra strains on business. I hope they get this blip sorted but it's not great is it?