Poor quality/faulty products
Unfortunately editing my initial positive review. I've had problems with both worktops I have bought from here. The products are of poor quality and although initial customer service was good, they soon get tired of trying to help. Major faults are described as minor and dismissed. Sadly I would not recommend using this company at all.
Don’t be fooled by the initial charm offensive
This was a protracted process from the start and the MD Jesus was smarmy and patronising. Anyway, we eventually got our Quartz worktop installed on Thursday, which was done fine, but in the process of bringing the quartz in and despite being told to be careful, the fitters damaged our newly decorated walls (these were not adjacent to the kitchen please note).They did offer to repaint it but sadly we are going to have to replaster two walls before it can be repainted! The biggest issue is that they want payment upfront and accept no responsibility for consequential damage. This gives license to the fitters to take no care with people’s property as they have no liability. Read the T’s & C’s carefully and decide whether you want to pay upfront when you then have no recourse if anything goes wrong,
Excellent service from MKW from the…
Excellent service from MKW from the initial enquiry through to installation of quartz worktop. The team was very responsive in offering advice, answering queries and delivering on time. The installation team (Ion) did a brilliant job. I would thoroughly recommend them.
Excellent job thank you
Excellent job thank you. Jesús, Lana, Marina and team were so helpful throughout the process. The very nice fitter (Ion) also templated the job and gave useful advice and was meticulous about all the parts fitting (sink induction hob and boiling water tap). We were quite specific about what we wanted and Jesús sourced us a lovely Taj Mahal stone in composite which was my preference for daughter’s first kitchen in her open plan kitchen/living first London flat. Lana was great at keeping us updated and fitting us in to the templating and installation schedule. We haven’t quite finished the project as some building snagging to do but attached are a couple of early photos and can add more in due course. The incredibly knowledgable Jesús also went above and beyond gave me invaluable advice for another project I am doing in Mallorca which resulted in a similar stone “Perla Ventata” which he helped me source from Levantina. So they can even help with more complex overseas projects. Happy to unreservedly recommend this dedicated business and I will be recommending to my friends and contacts. Thank you MKW team.💯
Couldn't rate MKW any higher! *****
Couldn't rate MKW any higher. Delighted with our worktop! Brilliant service.
Marina and Lana and the MKW team were…
Marina and Lana and the MKW team were so helpful and our kitchen surface looks amazing. Thank you!
It is the second time we have used MKW…
It is the second time we have used MKW Surfaces. They are always so friendly and happy to discuss options and provide advice. The quality of their work is excellent, fast turnaround and at a good price point in comparison to other companies that quoted. I’ll definitely use them again.
Production Turn around time of the…
Production Turn around time of the stone work tops and the precision fitting and excellent installation
I am very pleased with my new worktop
I am very pleased with my new worktop. The team provided different options based on the stock availability on very competitive price! The templating and installation had no issues and the joints are barely visible. Overall fantastic value for money and very quick turnaround. Highly recommended, especially the fitter Ion. Many thanks.
Great experience buying a quartz worktop from MKW
I had a really positive experience buying a quartz CRL Stone worktop from My Kitchen Worktop. The team were professional throughout, from sales through to logistics, and templating/install team. They were flexible and responsive when my templating date needed to be rescheduled which was important given other dependencies I was managing. And I'm really happy with the final look after install. Would happily recommend. Thanks to Ion, Lana, Marina and Tamara.