Dissatisfied customer
11 December 2019, 13:05
- GB
Avoid
I have been shopping for a white quartz worktop for a while and visited MKW workshop. My quote was handled by Vinnie who suggested an Opal quartz. I was considering a Silestone, but they quoted me nearly 50% more for it (£2800 inc VAT vs £1860 inc VAT for Opal). They convinced me to go with the cheaper quote saying that their Opal quartz was a great quality and it was not worth paying for a brand name of the more known product, and that their Opal quartz was a Volkswagen of quartz worktops. Before my template taking I received another quite from a well known national company (named after a central London neighbourhood) for a Silestone worktop that was only 15% more expensive that their Opal quartz, however, trusting MKW I decided not to pay extra for a brandname. On the day of fitting it turned out that two parts of the worktop cut from the same slab (my kitchen is L-shaped) did not align correctly and joint is not flushed. The fitter blamed ME for choosing a CHEAP and POOR QUALITY worktop. Apparently, Opal worktops are often uneven or sunk in the middle of the slab creating variances in thickness. So, it seems that instead of 'VW' of worktops I got a cheap and poor quality Indian 'Tata' worktop. The join is visible and not flush and the variance in thickness is apparent between the two worktops as well as against the upstand. The joint looks worse that my previous laminate worktop joint at 1/10 of the price. I am extremely annoyed, as I paid a premium for a substandard product. I emailed MKW on the day of the fitting (3 days ago) and am still awaiting their response. It is apparent that they make their money by offering a cheap and inferior product at inflated prices. I am really upset and regret trusting this company.