Helpful staff on the telephone. Outcome of the claim agreed with a few days. The Vet Surgery was able to complete most of the claim form. The second claim form was difficult for me to open to be able to add the required information, so this is still outstanding.

Very good friendly customer service my dog insurance claim was dealt with very fast with The Vet direct

Direct claims via the vet is so easy & straightforward. Quick processing with electronic signature meaning the money is in my account very quickly.

Generally a very positive experience. Quick response in processing the claim, 1st payment to vets made day after the first treatment, & final payment made well in advance of the last appointment. Good e mail contact with us by Vetsure to clarify a couple of points. Only issue I had was being unable to find/access what i was told is called "My Portal " on website in order to track claim. Asked 3x for clarification via Webchat, but not given a clear answer. Does it exist ? Would have been a 5* rating otherwise. Thanks for an otherwise speedy, efficient service.

Very little repayment consorted to payments over life of policy - excesses and copayments I will leave these dogs with you for the remainder of their lives (they are elderly now) but I will never use your insurance company for future pets.

Excellent customer service and fast turnaround.

Communication with myself and the vet was excellent. All correspondence was compassionate and helpful. I was surprised at the speed of response.

We have our 3 pets insured with Vetsure for many years, and could recommend them to anyone looking for pet insurance. Claims get dealt with swiftly and without complication.

Making a claim was easy and payment was super fast.

Great they are affiliated with my vets so I don’t have to pay a penny out other then the excess,all the rest was sorted between vetsure and the vets and I just receive the emails keeping me updated on the process. Claim was payed to the vets within a few days