The chocolates tasted very unpleasant. Their customer service asked me to return them and declared there was nothing wrong with them! This was an expensive gift and had I not returned them they would have been thrown out. On the basis of the chocolate and customer service I shan’t be purchasing from them.

Excellent service from Montezuma again... got some more of their delicious 51% cocoa milk chocolate which i can highly recommend. This time, i even got a little card with it which said "You're as sweet as this chocolate! Enjoy every bite!" Which i will :) (If only they knew, I actually have an evil streak, but it was very kind of them to say i'm sweet ;) )

Ordered a box of chocolates for valentine's day. Unfortunately they sent me a box of 9 instead of 24 As valentine's day had passed by the time they acknowledged my photo of the problem I accepted the offer of a refund. Unfortunately they only refunded me the price difference between the box of 9 and the box of 24 (£5). So they refunded me 33.3% of my purchase, yet I was missing 62.5% of my product... I do not recommend ordering online off this company. Customer service are terrible and don't seem to have a clue what they are doing, are slow to reply, and unfair when giving refunds on products.

Great chocolate, no nasty ingredients / natural flavourings. Butter Nutter is the best chocolate we’ve ever had!

The chocolate is great, but I ordered the “gift box” as well on checkout, thinking it was a smaller version of the gift boxes advertised elsewhere on the site, with a few taster items. It was, in fact, to have my items gift boxed, in a blue coloured shoe box type thing with some shavings inside. It went in the recycling. I would not recommend adding this to your order even if you are ordering as a gift.

If I could give 0 stars I would. I bought an order online worth over £50. I have tried their chocolate bars so I thought I would buy some other things as the chocilate tasted good. One item - milk chocolate drops were discoloured and tasted waxy. I contacted the online customer care service which took three days to answer. They indicated I would need to return them in an addressed envelope they would send so I replied that I was happy to do this and strangely they wanted me to confirm my address and asked where I had bought the chocolates. This is strage as I had enclosed order no and details. The envelope took about 10 days to arrive. When they recieved the returned chocolates two days later they indicated that their taste would have been unaffected and as an act of goodwill they would replace the chocolates. They did not apologise for the poor quality goods or the inconvenience having to return the chocolates via the post office entailed. I agree customer service is non existent and Montezumas need a reminder of what the Sale of Goods Act involves re consumer rights. I will never buy their chocolate again. They do not care about their customers and no wonder they have had financial problems. There are plenty of other small chocolate companies out there who care about their customer base.

Montezuma the service business provider does not seem to appreciate loyal & repeat custom and customer's in general via the e-commerce digital platform webpage thus I will actively avoid them in the near future(I like to sample ie "tried & test proof" good business service offerings for future gifting resource purposes, alone). On both occasions I made an order of over GBP£50.00 to avoid hefty postage / packing charges. On this specific occasion I placed the order at the weekend & only received a dispatch notification yesterday(Tues, 15th October 2024) to find out 24 hours plus later the Royal Mail tracking number is not available to access(unfortunately, the communication correspondence sent has also been ignored). A good business supplier actively values every customer enough to a, dispatch quickly ie next working week day & b, quickly respond to customer's email correspondence, so far the Mumtezuma HQ team has done nothing to make myself feel like a respected valued repeat customer and have come to the conclusion this specific business supplier isn't worthy of my continuous support(such a shame as the quality of goods is genuinely good) is Montezuma's do not value their loyal repeat customer avoid. Currently out of pocket to the tune of £50.00 quid with zero signs of dispatch(read review).

Paid for £50 of chocolate for a corporate gift next day delivery. Item seems to be lost in a loop with Royal Mail. Montezuma don’t even have the courtesy to acknowledge an email let alone respond to it. Removed from list of suppliers for us.

I love this chocolate the 100% dark is delicious I also pop a couple of pieces in my soya latte, Its milk free & low carb compared to ordinary milk chocolate great for Keto diet too, it’s good quality & I like the ethical side too, have just got a bar of Black Forest cherry 🍒 wow it’s delicious 😋

I just bought a bar of 100% absolute black from Sainsbury's Local near me. It tastes nice enough for me to buy more. Chocolate is fine 👍