Very helpful It was a good experience

Chad V was very helpful with my transfer request issues

Very helpful and responsive

I had a very good experience with an agent at the itrustcapital.com's funding support section. He walked me through the whole process (2 processes). Giving a 5-star rating for his excellent work & attitude. Otherwise, just 3-4 stars for the company. They didn't do a good job at all at the beginning when I tried to roll over fund from Fidelity. That was a few years ago n itrustcapital.com was less than a year old. Now, it's a lot better company, but it will take more good experiences to bring my rating up. ^_^ Kudos to the agent, Jett B.!

We were trying (three times) (ACH, bank wire transfer & pay for a bank wire) to wire into an account. FRUSTRATED. SLOWLY. It was a complete train wreck. Information on the emails was ignored, replies were cut and pasted, non sequiturs and indifferent & useless. I called the helpline. Sydney picked up promptly. She bore with us and assuaged our considerable stress. She researched and resolved the situation promptly and efficiently. She actually seemed interested in talking to us. ITrust does not know how to deal with bank wires. Sydney does.

Easy to work with and extremely knowledgeable!

Bryce was very eager to help and quickly resolved my issue.

Itrust is easy to contact with and converse with a human. Everyone I have talked with at iTrust is friendly and provides great service. Thank you!

Sydney was absolutely amazing in helping me out with my ROTH IRA transfer!! She was super patient with me while I had some computer issues and that is so helpful. Professionalism was over the top and customer service was 5 stars all day! Great company, partnering with great non-profits! 360 Win!!

I worked with Chris at iTrust with a distribution. He did a great job keeping me informed and speeding through the process. I have been with iTrust since 2021. They have vastly improved their product and customer service over the years and have become a pleasure to work with. I highly recommend checking them out and opening a crypto IRA with them.