I absolutely love Lulus! Their clothes are always high-quality, the shipping/return policies are great, and the customer service the few times I've needed to actually speak to a human (which has been rare) has always been pleasant. I've ordered hundreds of dollars in clothing, shoes, and accessories from them over the last 4-5 years and I've never had a single bad experience. Their website review process for items is really helpful too when it comes to selecting what size to order since they have a "fit scale" and each reviewer has a profile that says their individual stats (if made public) so you can make more of an educated guess when between sizes. Lulus is one of the few companies that I haven't unsubscribed from their marketing list - although my bank account would probably appreciate it if I would!

I ordered 2 dresses for my niece for Christmas. One needed to be returned & exchanged for a different size. As she lives out of state & I'm as old as Methuslah, I was both gratified & impressed as your emails kept me apprised each step of the way. When I reordered the dress, I accidentally put in the wrong address. The sales confirmation email said no changes could be made. I took a chance & sent an email with corrections. I was quite surprised to receive an email on Sunday morning saying they had stopped the order. It was wonderful, professional & friendly as it outlined what I had to do next. Bottom line, my niece received the new dress in 2 days, was delighted & I didn't have to cop to screwing things up. 10 points to Gryffindor!!

Your website is always easy to navigate. I had a question about a skirt one of the models was wearing with a faux leather skirt and the associate was able to find it for me. I love the quality of the items and they always deliver quickly. I'm a big fan! My most recent purchase was the faux leopard fur coat and I'm obsessed with it!!

Even though the fit of the dress I bought did not work out (it was true to size, I just didn’t like the way it looked on me), the return process was very efficient and straightforward, and Lulu’s provided great communication during every step of the process. The ease of returning the product and the refund was much appreciated and I would consider buying more clothes from Lulu’s in the future.

Lulus makes buying shipping and returning so easy. It’s always fast.

Me encanta todo ! La calidad , la rapidez y sobre todo sus diseños

The dress was great, a little long but I expect that with most gowns. The color and fabric were amazing. I would definitely recommend this dress.

I love lulus easy shopping web site and the clothes are nice! I hear from ladies, " nice sweater where did you get it."? I love telling them Lulus!

LOVE this brand. They have everything I need from causal wear to work clothes. The items I bought from them are in my regular rotation of work attire and the booties I bought are super comfy.

I think Lulu's has a great selection; however, the fit can often be a miss for me. Otherwise, they have stylish products, speedy shipping, and easy returns.