I've been using the services of Paladin Agency as a tenant for several years now, and I must say, any issues were resolved promptly. The courteous and professional service sets Paladin apart from other agencies. With Andrew, you can sort everything out very quickly and effectively. Highly recommend them 💼😊

I am unsure where the sudden influx of positive reviews have come from because it does not reflect ours or many other tenants experience of dealing with Paladin. From the start of our tenancy, we experienced many issues with our flat & building that took months to resolve (and only after we had to continuously chase for updates and escalate to the local council). One of the first issues we experienced was a foul smell coming from the bathroom drains, no amount of bathroom cleaner or drain unblocker would fix the issue. The smell was even worse in the warmer months and we couldn't leave the bathroom doors open because the smell would fill the flat and bedroom. When a plumber was finally sent to investigate, we were told it was due to the length of the pipe and the trap not sitting correctly, we were told the pipe needed to be replaced and that somebody would follow up. We never heard back and the issue persisted until the day we moved out. Our oven also had an issue and would trip the electricity in the entire flat with a loud bang. We were without an oven entirely for 2 months (Oct-December) and had no way of preparing hot food, we had chased Paladin on this for weeks and weeks via whatsapp, calls and emails with no response or resolution until we escalated it to the local council. We ended up having to spend a lot of our own money ordering hot food during those cold months because we couldn't cook at home for 2 months, and when we asked to be reimbursed for this cost we were ignored. The lock on our mailbox had also fallen out so any confidential mail was accessible by anybody. We had raised this issue to Paladin on 16th October and were ignored for months again until December. In addition to all of this, the lift in our building had also broken multiple times, taking weeks and months at a time for it to be repaired. Multiple tenants would contact Paladin and receive no response. Being without a working lift was also a health and safety issue for many tenants living on upper floors, particularly those of us who were pregnant or had small children or those who were moving out of the building as they had to carry their things down the stairs. Paladin have a reputation for being extremely unresponsive, ignoring tenants on issues relating to boilers, lift, mail boxes, appliances etc and as a result, many of them including ourselves have got fed up and moved out. Deal with them at your peril.

Andrew was very helpful when l wented to rent a flat for my relative

We had a great experience with Paladin, Andrew was attentive and responsive to our needs, the flat we rented was lovely and the process was efficient! Thank you for your help!

I have been a long standing client of Palladin that itself speaks volumes. The service I have received over the years has been excellent. Andrew and his team manage everything with the utmost professionalism, are very trustworthy and reliable.

Nice and very genuine easy going agency

This is a genuine review. I've rented a flat through Paladin for almost 3 years and Andrew has been great since day one. Even though the property wasn't perfect, he found ways to mediate, solve issues and keep everyone happy. Would highly recommend!

Excellent service I found Paladin to be very professional and fast. I’ve taken at least 5 estate agents to the regulators as part of a complaints process….including large companies. It’s nice to see I’ve finally found a good estate agent

As a landlord, I have always received excellent and professional services from Andrew and his team. Palladin have always been prompt, competent and polite in responding to my queries and requests. I recommend them unreservedly.

I have used the services of Paladin and have many properties managed by them They are extremely professional and prompt when dealing with all Tennant and payment issues that may arise These guys are 10 out of 10 in all aspects of management and communication