The service in general was good. Getting the router was easy enough. I had issues with the quality of the service in general. It was slow and unreliable most of the time. The bandwidth was enough to navigate Google maps and to text but nothing more. I have contracted services with other companies that had enough bandwidth to stream music while we drove around the country and I think, if you want to be competitive, you should offer the same.

everything was good, aside from the return. i had to return it immediately when i got back and didnt have a couple days to return it.

Under extreme circumstances I was not able to pick up the WiFi. Being closed on weekends, which is ridiculous as many travel on weekends and holidays, I could not contact anyone. Overseas and upon return I requested some consideration in the matter and was told that a manager would contact me. This never happened. Of course my money was promptly taken. Unfortunately this becomes a negative situation and review.

Very practical and easy to use.i will definitely use it again in my next travels.

We were stuck in Japan for 2 extra days due to typhoon & Vision global wifi let us keep the hotspot for those 2 days at no charge. Pickup and dropoff at Haneda was easy and quick.

I'm a repeated customer and whenever I travel I rent their wifi equipment. It's easy to use, very practical and helpful. The customer service is also great. Easy pick up and drop off as well.

Excellent service

unit ran out of battery life everyday and had to use my cellular plan anyway.

Easy to use, reliable service, easy to collect and return the device. I would happily recommend or use again.

Services and equipment better than expected. Aloha and thank you!