Verified
Bittersweet.....
Fabulous wallpaper arrived well packaged. Do NOT use their online wallpaper calculator - I did and ended up with 2 spare rolls - House Decor will not accept return of them in their original packaging totally untouched - hence only 3 stars.
Verified
Quality Wallcoverings - HD have got it covered!
Excellent service, good communications and very friendly & helpful, I would highly recommend this company,
Verified
No Returns! Computer says no approach!!
I ordered 4 rolls of wallpaper £60 per roll. I contacted House of Decor to return 1 roll of unused unopened wallpaper. I was told that they did not accept partial refunds - but suggest eBay! They confirmed that if I had ordered 4 x 1 roll of wallpaper I could have returned 1 roll but as I ordered 4, the return would be classed as a ‘partial’ return. This is in their T&Cs but it is such a fundamental point that it should be highlighted specifically before the point of sale. Let’s hope they learn from yet another example of this! And change their website so other people are not subject to a clearly unfair, unjustifiable returns approach.
Verified
Absolutely amazing company and stock
Absolutely amazing company and selection of quality fabrics. Not only could they fulfil the order, particularly at this time , but my fabric arrived within two days. Simply the best shopping experience.
Verified
Excellent service
Excellent service
Verified
No compassion!
Please consider carefully whether you buy from this company! Their fine print says if you order made to measure there is no going back. Despite covid-19, this company will show NO compassion. They emailed to say they were closed and could not carry out our order until mid-June, we asked for a refund, they refused so we asked PayPal to step in who refunded us, a few weeks later our order was delivered to a neighbour (no email to inform us of dispatch) we were then emailed and expected by the company to go and get the curtains (despite social distancing and a son who is ill) and that we had to pay. Nothing through our door to say they had been delivered to a neighbour or where. Explained my husband was furloughed and we weren’t in a position to pay,so they took out a county court junction against us without even informing us this was there next move.Eventually, had to pay and add to our credit card. Curtains also arrived with pins in which is very dangerous! I urge you not to buy from them !
Verified
good product and good service :)
The ordering process was easy , and any queries promptly dealt with . The fabric I ordered is of excellent quality . I shall be ordering again with confidence .
Verified
Be aware their returns policy
Be aware their returns policy - they will not refund you if it turns out you don't need every item in an order - they only refund entire orders - so don't order too much of anything as they will not help in any way. Not sure they are officially allowed to do this, but they do.
Verified
Quality Product and Excellent Service
Beautiful, high quality fabric and excellent service - my fabric was delivered within a few days of ordering. Also an excellent website, easy to use, search and find illlustrations. Highly recommended. I will use this company again!
Verified
FIRST CLASS IN EVERY WAY
Wide range of fabrics, very good value for money and speed of delivery could not have been better In fact, if the order had been delivered much quicker it would have arrived before I placed it!