What made my experience great is that the product is what they say it is and is very good value.

I recently ordered a perfume from Parfumdreams, but when it arrived, the bottle was smashed due to their inadequate packaging. Understandably frustrated, I reached out to their customer support for help. Their response? They told me to make a DHL claim for the damage. Which I am not even legally obliged to do as the Consumer Rights Act 2022 states. Which I told them but they just ignored. I tried to follow their instructions anyway, but couldn't do it. Why? Because the parcel was sent through An Post after it was forwarded by DHL. So, I thought, maybe I can make a claim with An Post. Another dead end as the tracking number was not valid with them as it had a DHL tracking number, making it impossible to claim with An Post or DHL. What a mess! And let's talk about their customer support - slow and unhelpful doesn't even begin to describe it. Now I'm stuck waiting for a response, not knowing what to do next. Looks like I might have to take this to the small claims court or resort to a chargeback. My advice? Steer clear of Parfumdreams until they sort out their customer service and start following the law. Avoid this company like the plague.

Always fast delivery. Never any issues. Would highly recommend this site. Always great sales too.

Fast delivery, great value ! Well packaged 👌

I tried to order perfume costing > €85 but couldn't get past the order stage. The 'Street' field wouldn't accept my address and customer service was unhelpful (their only advice was to try a different browser). I discovered that the 'Street' field actually requires numbers - but this doesn't apply to me.

Fast delivery, good prices and good quality of product. Highly recommend!!!

I have placed 3 orders so far. Excellent products and no issues with delivery via An Post. Clinique moisturiser is a great price, at least €20 cheaper than in the shops.

Very prompt delivery, love my perfume and got some samples thrown in also. Will certainly purchase again

Great service Great price's 👍 have used many times

it was meant to come 13th-18th of march and its now the 27th. I thought I could trust the company because everyone reccomends it. I am dissapointed and sad .